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WHAT ARE COOKIES?

A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Cookies typically enable websites to work, or work more efficiently. They can also be used to recognize a user’s device.

WHY DOES TELEPERFORMANCE USE COOKIES?

The information collected by cookies on our websites is used for various purposes, including the following:

Strictly Necessary

These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas.

Customization

These cookies are used to recognize you when you return to our websites in order to speed up your experience (for instance by remembering the information provided in our online forms), and to offer you personalized content and preferences (for instance your choice of language or region).

Analytics and Performance

These cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running.

Advertising

These cookies are used to record your online activity and help to identify your preferences in order to provide you with advertising that is relevant to you.

Further information on the specific cookies used on Teleperformance websites can be found under the ‘Which cookies does Teleperformance use?’ and ‘Which cookies do third Parties set on our websites’ sections of this policy.

WHICH COOKIES DOES TELEPERFORMANCE USE?

Teleperformance and its subsidiaries use the following cookies on the websites.

Image
Analytics and Performance Cookies
NamePurposeDescriptionStorage Period
__utma Google Analytics Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
__utmt Google Analytics Used to throttle request rate 10 minutes
__utmb Google Analytics Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 mins from set/update
__utmc Google Analytics Not used in ga.js. Set ofr interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit End of browser session
__utmz Google Analytics Stores the traffic source or campaign that explains how the user reached your site. The cookies is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months from set/update
__utmv Google Analytics Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also use for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
_gid Google Analytics Used to distinguish users. 24 hours
_ga Google Analytics Used to distinguish users. 2 years
__auc Alexa Alexa analytics cookies are used to track and report information to the Alexa analytics service. 30 min from set/update
__asc Alexa Alexa analytics cookies are used to track and report information to the Alexa analytics service. 1 year from set/update
_mkto_trk Marketo This tracking cookies allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness. 2 years from set/update
__smToken Sumo The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not. 1 year from set/update
__smVID Sumo Third party (Sumo) cookie used for marketing purposes more details: http://help.sumo.com/hc/en-us/articles/115004671147-How-Sumo-Cookies-Work Immediately
__atuvs AddThis Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, AddThis. 30 minutes
__atuvc AddThis Updates the counter of a website's social sharing features. 1 year from set/update
Advertising Cookies
NamePurposeDescriptionStorage Period
IDE .googleadservices Ad tracking By Session
tr .facebook.com Ad tracking By Session
lidc Linkedin.com Used for routing 1 day
bcookie Linkedin.com Browser ID cookie 1 year
bscookie Linkedin.com Secure browser ID cookie 1 year
L1c Linkedin.com Browser ID cookie Current Session
BizoID Linkedin.com LinkedIn Ad analytics 6 months
BizoData Linkedin.com LinkedIn Ad analytics 6 months
BizoUserMatchHistory Linkedin.com LinkedIn Ad analytics 6 months
BizoNetworkPartnerIndex Linkedin.com LinkedIn Ad analytics 6 months
token Linkedin.com Access token 4 hour
Player_settings_0_3 Linkedin.com Player settings 3 weeks
LyndaLoginStatus Linkedin.com Login status 10 years
throttle-XXX Linkedin.com Throttling on Lynda 6 months
NSC_XXX Linkedin.com Load balancing 5 minutes
personalization_id Twitter This cookie is set due to Twitter integration and sharing capabilities for the social media. 2 Years
tfw_exp Twitter This cookie is set due to Twitter integration and sharing capabilities for the social media. 14 Days

WHICH COOKIES DO THIRD PARTIES SET ON OUR WEBSITES?

Teleperformance allows some third parties to set and access their own cookies on your device.

Third parties place the following cookies on Teleperformance’s websites.

Image (1)
Analytics and Performance Cookies
NamePurposeDescriptionStorage Period
__utma Google Analytics Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
__utmt Google Analytics Used to throttle request rate 10 minutes
__utmb Google Analytics Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 mins from set/update
__utmc Google Analytics Not used in ga.js. Set ofr interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit End of browser session
__utmz Google Analytics Stores the traffic source or campaign that explains how the user reached your site. The cookies is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months from set/update
__utmv Google Analytics Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also use for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
_gid Google Analytics Used to distinguish users. 24 hours
_ga Google Analytics Used to distinguish users. 2 years
__auc Alexa Alexa analytics cookies are used to track and report information to the Alexa analytics service. 30 min from set/update
__asc Alexa Alexa analytics cookies are used to track and report information to the Alexa analytics service. 1 year from set/update
_mkto_trk Marketo This tracking cookies allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness. 2 years from set/update
__smToken Sumo The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not. 1 year from set/update
__smVID Sumo Third party (Sumo) cookie used for marketing purposes more details: http://help.sumo.com/hc/en-us/articles/115004671147-How-Sumo-Cookies-Work Immediately
__atuvs AddThis Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, AddThis. 30 minutes
__atuvc AddThis Updates the counter of a website's social sharing features. 1 year from set/update
Advertising Cookies
NamePurposeDescriptionStorage Period
IDE .googleadservices Ad tracking By Session
tr .facebook.com Ad tracking By Session
lidc Linkedin.com Used for routing 1 day
bcookie Linkedin.com Browser ID cookie 1 year
bscookie Linkedin.com Secure browser ID cookie 1 year
L1c Linkedin.com Browser ID cookie Current Session
BizoID Linkedin.com LinkedIn Ad analytics 6 months
BizoData Linkedin.com LinkedIn Ad analytics 6 months
BizoUserMatchHistory Linkedin.com LinkedIn Ad analytics 6 months
BizoNetworkPartnerIndex Linkedin.com LinkedIn Ad analytics 6 months
token Linkedin.com Access token 4 hour
Player_settings_0_3 Linkedin.com Player settings 3 weeks
LyndaLoginStatus Linkedin.com Login status 10 years
throttle-XXX Linkedin.com Throttling on Lynda 6 months
NSC_XXX Linkedin.com Load balancing 5 minutes
personalization_id Twitter This cookie is set due to Twitter integration and sharing capabilities for the social media. 2 Years
tfw_exp Twitter This cookie is set due to Twitter integration and sharing capabilities for the social media. 14 Days

For example, Google Analytics is used to identify your visit to the site. Google Analytics help Teleperformance to understand how visitors engage with their sites or apps. When Google Analytics is used, the web browser automatically sends certain information to Google. For further information, please visit https://support.google.com/analytics/answer/6004245?hl=en-GB

To learn more about third party cookies, please refer to third party websites.

HOW CAN YOU MANAGE YOUR COOKIE SETTINGS?

By continuing browsing the websites, you agree to provide consent to the use of cookies. You can withdraw consent at any time. You can change this by using browser settings, or cookie settings. For third party cookies, please refer to further information on ‘Which cookies do third parties set via our websites?’ section above.