Workforce Management solutions
Consistently deliver better outcomes for you and your customers
Navigating the challenges of workforce management (WFM) can be daunting: effectively tracking and monitoring your workforce; attaining optimized vendor performance monitoring; eradicating the delays, errors, and inaccuracies of manual real time adherence (RTA); and better forecasting.
TP’s end-to-end Workforce Management as a Service (WFMaaS) helps you to address these challenges and avoid unwelcome surprises along the way. Establishing a WFM command center with TP’s automated WFM system, enables better people management (including time tracking, performance monitoring and real-time notifications), better vendor management with mechanisms to track KPIs, and better management reporting to identify risks and opportunities – a Power BI reporting suite and predictive analytics to refine forecasts of future workforce needs.
Expertly implemented, TP WFMaaS drives operational efficiency and delivers increased productivity across BPO services 24/7 to achieve improved business results for you, and better experiences for your customers.
Navigating the challenges surrounding WFM
Effectively tracking and monitoring workforce
Attaining an optimized vendor performance monitoring
Delays, errors, and inaccuracies from manual RTA
Forecasting inaccuracies
Why TP?
Delivering value to our clients
Our WFMaaS solution delivers results across many industries, including healthcare, hospitality, telecom, utilities, retail and e-commerce, BFSI, travel, and client services. Leverage the experience and knowledge of our global teams for your business.
Operational efficiency by load balancing and better incident management.
Increased productivity by standardizing and automating processes.
Reporting suite with Power BI.
RPA-based RTM (Robotic Process Automation-based Real Time Management) solution to eliminate manual tasks.