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Unmatched security outsourcing services

TP takes pride in being a trusted provider of omnichannel solutions for clients, while providing unmatched security outsourcing services. We constantly adapt to technology, monitor risks and threats, comply with international data privacy regulations, and seek new ways to protect company and customer data.

Security outsourcing services

A holistic framework

People

people are at the core of what we do

Process

globally consistent

Culture

culturally diverse

Paths
TP
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TP has added innovation to contact center security that often surpasses the client’s internal security controls for fraud prevention and early detection. In short, for companies that absolutely require the highest degree of data and customer information security, TP is indisputably the industry leader.

Michael DeSalles, Principal Analyst, Frost & Sullivan

Best-in-class security programs

TP data security program overview

Secure interactions and prevent data breaches through TP’s data security programs.

Expert insights

MIT Technology Review Insights: Identity Protection is Key to Metaverse Innovation

Though the metaverse offers infinite possibilities, it also comes with inherent risks. Cultivate digital trust by designing safe experiences that embed security from the beginning. Read this paper prepared in partnership with MIT Technology Review Insights to understand how to properly protect users in the virtual frontier.

Get the exclusive report
Security outsourcing services

Our security outsourcing services certifications, alignments, recognitions, and awards

Data privacy certification

Protect personal customer data anywhere and everywhere

With privacy standards like the European General Data Protection Regulation (GDPR) imposed around the world, it’s becoming increasingly challenging for multinational companies to ensure compliance when policies vary from region to region, or even country to country. That’s why TP embarked on a two-year journey to earn the ISO 27701 international standard for privacy and information management. Download the white paper to learn more.

Download the white paper
Security outsourcing services

Deliver the right experience for every customer

Design all your processes for efficiency, accuracy, and speed

Initial risk assessment completed before LoB launch looking for six common service delivery risks that lead to fraud

A more in-depth risk assessment completed within the first 120 days.

Implements mitigation controls for TP-owned risk and communicate client service delivery risk for visibility and resolution.

Monitors for fraud outside of the operational service delivery team.

Proprietary TP developed insider threat tool that provides us the unique ability to write custom detection rules and see screen recordings of potential fraudulent incidents.

A global program across TP that encourages “see something, say something” using anonymous, non-attributable reporting and providing rewards for creditable reports of fraud and mismanagement.

A 24x7x365 fraud investigation team, multilingual to manage all client and TP management team reported fraud incidents.

Increase your knowledge

  • White Papers
  • Insightful Articles

Get better results and ROI

When your actions are powered by robust, secure, and a unique ecosystem, you’ll get a competitive edge that produces measurable results.

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