A diverse and skilled talent pool
Strategic location, efficiently serving multiple regions across EMEA
Favorable and reliable economic environment
Competitive, cost-effective pricing
Discover Egypt – an attractive destination to support expansion into new markets and elevate customer service delivery
Being a gateway between Europe, the Middle East, and Africa, coupled with its proximity to the Suez Canal, Egypt provides significant logistical and market access advantages.
Significant investments in digital infrastructure and strong economic ties with European and MENA countries
Robust trade relationships are bolstered by the EU-Egypt Association Agreement
Ranked third on the “Offshore BPO Confidence Index” list in 2023
China leverages the Suez Canal route where over 10% of global trade passes annually, making it attractive destination for Chinese investors
Fueled by an outstanding workforce, the country produces 800,000 Annual Graduates from over 40 universities and 100 institutes. Most Egyptians have excellent language skills, as they receive education in English, French, Arabic, and German.
Why TP in Egypt?
For more than 17 years, TP in Egypt has been delivering exceptional solutions that aim to inspire and delight our clients and employees.
Strong experience and market knowledge
A specific, local understanding of the country’s legal landscape and regulatory requirements with almost two decades of presence in Egypt
Multilingual capabilities
TP in Egypt is experienced in partnering with Asia-headquartered companies from different industries in their overseas expansions to European, US, and MENA markets, offering customer support in English and Arabic languages, as well as in the most popular European languages, including French, German, Italian, Spanish and more.
Full data privacy adherence and compliance
Complying with GDPR is crucial for businesses as it guarantees data protection and privacy for EU individuals. Customer data is stored and handled securely, fully adhering to GDPR guidelines. We uphold the highest standards in data privacy, giving our clients the flexibility to operate globally while adhering to the global standards for protection of the rights of data subjects. TP in Egypt is GDPR, ISO 27001-, PCI DSS-, and BCR-compliant.
A reliable employer
TP is fully committed to creating the best workplaces for our employees where they can achieve their full potential. We strive to create safe and fun workspaces, allowing our employees to thrive in a great, collaborative environment.
A solid outlook for the BPO sector
TP’s 46 years of experience in outsourcing and our highly skilled talent pool are only boosted by Egypt’s current standing as an emerging player in the BPO industry.
Solutions tailored for every need and requirement
TP in Egypt caters to a growing portfolio of Asia-headquartered companies from consumer electronics, e-commerce, travel, and automotive industries, offering:
Customer support
Technical and product support
HR Operations
IT and helpdesk support
B2C and B2B outbound Sales
Content moderation
Transforming business through technology
As a trusted partner, TP continues to leverage technology, our people, and our processes to provide our clients’ customers with easier, faster, more personalized, and empathetic customer support to build and retain customer loyalty.
Balancing work and play
TP is a people-centric organization. We are committed to our employees' well-being and happiness. Their well-being and safety remain our priority, which is why we elevate our workspaces and include great, relaxing spaces for them to unwind and collaborate.
Taking care of our employees means valuing work-life balance. Watch our employees take a break and unwind through football.
Driving customer satisfaction and operational excellence
The client is a Singapore-headquartered online fashion and lifestyle retailer offering a wide range of products to customers in more than 220 countries worldwide. They sought a partner to effectively handle customer inquiries and complaints in Italian and English beyond geographies, while maintaining high service quality and customer satisfaction. Additionally, the requirement to provide daily and monthly reports containing data for the previous day added to their operational challenges.
Learn how TP in Egypt helped the client to streamline operations by offering support to several international markets, including Europe and North America.
Transforming travel experiences with strategic solutions
The client is a leading global travel services provider, connecting millions of travelers to over 1.1 million hotels and flights worldwide. They operate in 24 languages across 220 countries.
They were looking for a partner to meet high targets for critical KPIs while navigating stringent recruitment criteria for multilingual teams that can offer support in several languages, including French, German, and Portuguese.
Learn how TP in Egypt managed to increase the client’s overall quality metrics score and meet their needs.
With a rising economy and government incentives for international and foreign investment, Egypt is poised to become one of the leading business hubs in the region.
Don't miss out on the benefits of expanding your business to this dynamic country. Start exploring your options together with TP in Egypt today!