Why become a shareholder of Teleperformance?

1. Growing sector

Outsourced customer experience management represents a worldwide market worth around US$114 billion in 2023E, corresponding to an outsourcing rate of 32%, rising steadily since 2010 (outsourcing rate of 22%).

Change in customer experience management world market outsourcing rate (2010-2023E)

Revenue and like-for-like growth*

2. Profitable growth

In 2023, Teleperformance achieved pro forma revenue of more than 10 billion euros, with a recurrent EBITA margin of 14.9%.

*LFL growth excludes Covid contracts in all years
** Excluding the impact of lower revenue from Covid support contracts and the adjustment for the impact of high volatility of exchange rates in countries with hyperinflationary
*** With Majorel on 12 months

3. Strong cash flow generation and dividends

The Group's solid business model is based on strong free cash flow generation and an optimized capital allocation strategy.

Morever, since November 2021, Teleperformance is rated BBB investment grade with stable outlook by S&P

Net free cash flow (€m)

Dividend per share

4. Innovative Group

Teleperformance’s high-touch, high-tech approach strikes the right balance between the latest technologies and human empathy to make people’s lives Simpler, Faster, Safer

Teleperformance launched TP Infinity, its digital services arm in January 2024. The Group aims to address the growing client demand for an integrated approach to CX transformation.



A full range of high-tech tools developed by Teleperformance, combining:

1. The Group’s proprietary digital solutions, like:

 

Suite of AI solutions designed to accelerate, improve and optimize business processes

 

Speech-to-text translation application

 

Automated, personalized prediction of consumer behavior

 

Cloud environment for IT security and fraud prevention

2. Partnerships with major digital platforms, like:

5. Responsible growth

Environment of excellence and well-being

In 2023, Teleperformance was certified Great Place to Work® in 72 countries (vs. 64 in 2022), covering more than 99% of the workforce. The Group was named one of the Top 5 World’s Best WorkplacesTM 2023 by Fortune and Great Place to Work® for the third consecutive year.

Environmentally friendly growth with demanding targets

As a concerned environmental steward, in 2023 the Group reduced its carbon emissions by 51% per employee compared with 2019 baseline (scopes 1 and 2). Energy from renewable sources rose to 34.7% of total energy used during the year from 11% in 2019.

Teleperformance ranked World’s Best Workplaces by
Fortune and Great Place to Work®

Use of renewable energies (as % of total electricity consumption)

Carbon footprint per employee* (Scopes 1 and 2, by tCO2e)

6. Close relationship with shareholders

  • A team on hand to support you and answer all your questions: investor@teleperformance.com

  • Dedicated events, including Investir Day on November 26, 2024 in Paris (Carrousel du Louvre), the must-attend event for individual shareholders.

  • An Investor Friendly approach distinguished in 2023 in the annual Institutional Investor Extel ranking based on investor votes.

  • New partnership with the Place des investisseurs association to strengthen dialogue with individual investors

How to become a shareholder of Teleperformance ?

There are two ways to become a shareholder of Teleperformance:

Directly registered shares

You can register your shares directly with Teleperformance by contacting Uptevia, the Group's financial institution that acts as the Group’s agent:

Uptevia90 – 100 Esplanade du Général de Gaulle
92931 Paris La Défense Cedex
Telephone: +33 1 57 43 02 30
https://planetshares.uptevia.pro.fr

Registered shares are managed free of charge, including custody and management fees. This holding way enables to systematically and directly receive personalized information on the annual general meeting and shares’ management, as well as benefit from an easier access to the shareholders’ meeting.

Indirectly registered shares

Shares are held in an account manages by your bank or broker, who remains the usual contact. You enjoy the same benefits as if the shares were directly registered with Teleperformance, except that you must pay the custody fees.

Bearer shares are recorded in an investment account of a financial intermediary (i.e. a bank, stock broker, online broker,  etc.). The  advantage of holding shares in this way is that all equity investments in a portfolio can be held together in the same account, for example in a “PEA” (Private Equity Plan) account.

Learn more on Teleperformance

For further information please contact the Investor Relations team.

Financial analysts and investors

Investor relations and financial communication department

21-25, Rue Balzac - 75 008 Paris, France

investor@teleperformance.com 

 

Press relations
teleperformance@image7.fr

 

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I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from TP. TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here.
I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from TP. TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here.
I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from TP. TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here.
I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from TP. TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here.