Achieve company-wide efficiencies
Integrate critical back-office functions to optimize results across your entire business. Companies can eliminate counterproductive silos and ensure consistent quality levels by digitally aligning and connecting all functional organizations.
Clients achieve real results using our back-office solutions
reduction in decision time
decrease in complaints and escalations
point increase in NPS
The front-and-back office integration imperative
Frost & Sullivan examines why integrating siloed, legacy back-office functions like billing and fulfillment are so critical for delivering the consistent, high-quality experiences that today’s customers have come to expect. Read the report to learn more.
Enhance Operational Efficiency with TP Intelliserve
TP IntelliServe is an integrated and scalable platform that optimizes back-office operations for enhanced customer care, bringing together scattered processes under a single sign-on platform to deliver a 360-degree view of agent performance, the operations floor, and customer inquiries.
Clients who have implemented TP IntelliServe into their operations have seen significant improvements in efficiency, accuracy, and overall customer experience:
35% improvement in turnaround time
Leverage real-time insights into customer interactions
40% reduction in customer escalations
Inspired to be the best
A passion to overcome any obstacle
The world is evolving rapidly and we are leading the wave of change to create a better tomorrow for us all. Make the most of the digital world. Create meaningful connections with your customers, and transform the basic into the extraordinary.
Because when you think What if?
We think Why not?
We are inspired to be the best