Newsroom Work with Us Contact Us

SUPPORTING CITIZEN SERVICES

Teleperformance, the worldwide leader in omnichannel customer experience management, employs more than 23,837 people in 31 states in the U.S. and 190,000 people in 311 contact centers across the globe. Teleperformance USA brings to our government clients the best and most pertinent practices garnered from our global experience. We recruit thousands of people every year, and we spend more than $4,000 per year on training for each of our employees. We are pillars of leadership in the communities we serve, providing exceptional jobs in technology and service. We proudly recognize those who have served our country in the military, and through our Veterans Hiring Initiative, 20% of our new workforce in the US will be veterans and their families.

Graphic

As a pioneer in the field of Citizen Services, Teleperformance currently supports federal, state, and local agencies in the US and governments around the world with 23,837+ employees. For more than 38 years, Teleperformance has repeatedly demonstrated the expertise and knowledge to design, build, and execute a world-class omnichannel citizen services experience. Teleperformance is continuously recognized as the top-ranking customer experience management provider by firms like Gartner, OVUM, Frost & Sullivan, and more.

Graphic 2

We help solve problems for more than 38% of the global population every year.

We help solve problems for more than 38% of the global population every year.

MEETING CITIZENS’ EXPECTATIONS AND GOVERNMENT AGENCY CHALLENGES

Citizen services is a critical requirement for all government agencies. Successfully managing the complexities of healthcare, government and citizen payments, tax collection, licenses and registration, and visa and official document processing requires both the advanced understanding of how to manage customer interactions and the means to understand and navigate how to achieve efficient, secure, and successful outcomes for citizens. Teleperformance USA has a point of view on how to deliver superior citizen services.

meeting citizens 2

In order to meet citizens’ expectations and government agency challenges, count on Teleperformance to create a seamless strategy to deliver a consistent experience across all channels. Teleperformance offers services for all types of government agencies and organizations that improve processes for integrating the back office with customer service. As the worldwide leader in omnichannel solutions, Teleperformance is the ideal partner to help government agencies increase returns on interactions with citizens and improve efficiency while measurably increasing satisfaction. 


List of Contents

TELEPERFORMANCE CITIZEN OF THE WORLD

Teleperformance USA prides itself on fostering strong relationships with the local communities in which it operates. Through the company’s Citizen of the World program, Teleperformance USA organizes philanthropic initiatives to meet the needs of local non-profits and underprivileged neighborhoods. The company embraces community outreach and corporate social responsibility with the organization of charitable giving campaigns. US campaigns in 2014 donated $2.2 million to events and charities for children, veterans, disaster relief, food and clothing donation, cancer awareness, and education.

  • Feed the Children
  • G.I. Go Fund Jeans for Troops
  • Stop Hunger Now
  • Soles4Souls
  • Habitat for Humanity
  • Wounded Warrior Project Soldier Ride
  • American Cancer Society
  • Your Community Connection


READ OUR LATEST WHITE PAPERS