easyJet: Fostering a culture of continuous innovation

Strategic Insights

easyJet

In response to an increasing number of claims impacting service level agreement (SLA) adherence rates, repeat contacts, and escalations, easyJet sought to streamline its claims process into a seamless experience. Leveraging its innovative partnership with Teleperformance, easyJet embarked on an automation journey marked by digital transformation and cutting-edge solutions.

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