Market Evolution - Article
Only an interaction expert can help your company find the ideal balance between the human touch and automation.

Combined with our team of developers and analysts, we can help your brand identify key automation opportunities to further improve customer interaction and overall satisfaction.

We tailor end-to-end solutions capable of utilizing the latest in technology that incorporates natural language processing and proprietary omnichannel platforms.

Using a flexible and cost effective automation model, our chat solution is centered on the cognitive capabilites of our Teleperformance Client TP botThis solution can help you provide a more seamless approach to elevate  the customer experience.

How can companies deal with balancing these hybrid demands for both digital service and human touch?

How can companies deal with balancing these hybrid demands for both digital service and human touch?

Support of structured dialogs through the use of visual IVRs.

Teleperformance can help you find the right balance between traditional and digital interactions. 

Through our automation solutions, we have made it possible to blend the digital market demand with customers’ preferences for traditional voice interactions.


Our Contacts

 

Media and Business Analysts Inquiries

  • Mark Pfeiffer
  • Executive Vice President - Global Management Team
  • Tel: 1-801-257-5811
  • Mobile: + 832-443-2810
  • Email: Mark.Pfeiffer@teleperformance.com

 

Financial Analysts and Investors Inquiries

  • Quy Nguyen
  • Investor Relations Director
  • Tel.: +33 1 53 83 59 87
  • 21 rue Balzac | 75008 Paris, France
  • Email: quy.nguyen@teleperformance.com

 

Using a flexible and cost effective automation model, our chat solution is centered on the cognitive capabilites of our Teleperformance Client TP bot. This solution can help you provide a more seamless approach to elevate  the customer experience.

Using a flexible and cost effective automation model, our chat solution is centered on the cognitive capabilites of our Teleperformance Client TP bot. This solution can help you provide a more seamless approach to elevate  the customer experience.

  • Support of structured dialogs through the use of visual IVRs
  • An omnichannel integration that allows live agents to access previous interactions done by bots
  • Integration with external chats such as Facebook Messenger, WeChat, and other APIs
  • Supervisor bots that let agents use chatbots to clarify questions, reducing a call’s average handling time
  • Programmable option to transfer to live agents if bots are unable to solve customer inquiries
  • Agent-bot integration that uses plugin architecture to integrate with chatbots

Leaders should think about how technology can enhance humans on the job, not replace them.

Contact us to know more

Leaders should think about how technology can enhance humans on the job, not replace them.

Contact us to know more
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