Minimum requirements 

• Bachelor’s degree or Diploma in any discipline 
• Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum) 
• Near native or native speaker of Mandarin, Cantonese, English, Thai or Tagalog
• Must be tech savvy and interested in the customer’s products and platform features
• Sales experience is an advantage
• Strong capability of transitioning support calls to solutioning sales opportunities
• Proven ability to promote and build extraordinary customer rapport
• Multitasking and computer navigation abilities
• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
• Self-driven to achieve targets and deliver superior service 

Preferred requirements

• 3+ years sales experience in a consultative selling role 
• Solid understanding of client products/services 
• Experience in B2B consultative sales, relationship building and using CRM systems
• Experience owning and/or operating a small and/or midsize business (SMB).
• 1+ years’ experience in a commission, bonus, and/or metrics-driven environment. 

Competencies and Specific Skills

• Proactive, ambitious and driven to reach goals 
• Excellent written and spoken communication skills  
• Empathy:  Ability to easily and quickly build rapport with customers 
• High level of integrity and customer focus.  We always consider what’s best for the customer 
• Consistent demonstration of our core values:  extraordinary customer focus; live passionately, own outcomes, work fearlessly and join forces 
• Refusal to allow rejection on one sales call to affect the outcome of the next 
• Perseverance and resilience are key
• Able to work independently with minimal supervision and able to take ownership and responsibility for own workload 
• Flexibility and ability to handle ambiguity and navigate change with ease.  For example:  maintaining effectiveness when experiencing major change in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Willingness to continually learn and develop in order to master knowledge of several core products 
• Empathetic and resilient 

Assessment scores

• Minimum Typing Speed of 30WPM with a 90% or higher level of accuracy score 
• English Language Proficiency CEFR B2 Level  
• Candidates must pass mock call and role play simulations 
• Candidate must also pass Operations Validation 

Teleperformance embraces Diversity and Inclusion and welcomes applications from all backgrounds.