Consumer Electronics and AI: the Samsung case

Daan Van der Mijden, Director of Customer Services at Samsung and Paul Joustra, SVP of Transformation at Teleperformance, explore the challenges faced in implementing AI, and Samsung’s use of AI-powered solutions to elevate the digital experience (DX).

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Paul Joustra

Paul Joustra

SVP of Transformation at 

Teleperformance

Daan Van Der Mijden

Daan Van der Mijden

Director of Customer Services at Samsung

Marco Brouwer

Marco Brouwer

Contact Center Manager at Teleperformance

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