How to Think Strategically About Outsourcing

Learning what your company can and cannot do is probably one of the most crucial insights you can gain. Where are your resources, time, and effort being wasted? What parts of your customer journey should you create yourself, and which should you delegate to someone who can make them better, faster, or cheaper? Join us and Jose María Boronat from Philips to discover your path to successful customer experience partnerships.

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Jose María Boronat

Jose María Boronat

Center of Excellence - Specialist Architect - CX Consultant at Sabio; Former Global Contact Center and Global Enablement Leader at Philips

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