Codes and Polices

Teleperformance management follows a set of policies that cover a range of issues that are important to employees, customers, and our corporate partners.

Code of ethics

The objectives of this Code are to define the rules, conduct, actions, behavior and relationship that we shall adopt.

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Environmental policy

Teleperformance provides an integrated range of business functions, customer channels and contact media.

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Anti-corruption policy

The purpose of this Anti-Corruption Policy is to provide guidelines to ensure that business is performed in a legal, transparent and ethical way.

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Equal opportunity policy

The purpose is to provide guidelines to ensure that the companies of Teleperformance Group implement and enforce policies and procedures that effectuate their commitment to equal employment opportunities.

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Privacy policy

This policy expresses the strong commitment of Teleperformance Group to respect
and protect your privacy and Personal data, whether you are part of our employees, suppliers, customers, business partners, Clients or their respective end customers.

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Health and safety policy

The aim of Health and Safety (“H&S”) in the workplace is to reduce the risk of our employees being harmed by work and to diminish work-related illness by providing a safe working environment.

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Human rights statement

As a signatory of the United Nations Global Compact, Teleperformance respects and supports human rights throughout its operations and business activities and is committed to avoid complicity in human rights abuse.

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Supplier policy

This policy sets the global standards and expectations as to how we and our suppliers conduct ourselves. The policy includes a set of guidelines.

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Cookie Policy

A cookie is a small file downloaded onto and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Cookies typically enable websites to work, or work more efficiently. They can also be used to recognize a user’s device.

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