Episodes
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GenAI en el Sector Salud: Casos de Uso y Beneficios Tangibles
In health, digitization & tech fuel a care revolution: efficiency, accessibility, quality.
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GenAI en la Industria de Retail: Casos de Uso y Beneficios Tangibles
How been driving more effective and personalized decisions in a world of constant digitalization.
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GenAI en Servicios Financieros: Casos de Uso y Beneficios Tangibles
How drive smarter, more personalized decisions in an increasingly digital world.
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Strategic Partnerships: the Samsung Case
Samsung & Teleperformance: A partnership that fuels innovation.
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Security, Trust & Privacy: Change Dynamics in the African Corporate World
Safeguarding corporate and customer interests in Africa's digital landscape is our mission.
![Africa Card](/media/xnlleim2/africa-card.jpg?anchor=center&mode=crop&width=360&height=447&rnd=133428876850900000&quality=80)
Technology's influence on African's Customer Journey
In 2023, global connectivity fuels Africa's digital growth
![Africa Card](/media/xnlleim2/africa-card.jpg?anchor=center&mode=crop&width=360&height=447&rnd=133428876850900000&quality=80)
Reconnecting the Africa Travel Industry: Loss, Recovery and Resilience
In 2020, Africa lost $55B and 2M jobs to COVID-19. Travel industry rebuilding trust & excitement.
![Africa Card](/media/xnlleim2/africa-card.jpg?anchor=center&mode=crop&width=360&height=447&rnd=133428876850900000&quality=80)
The evolution and disruption of FinTech in Africa
Exploring African fintech trends and the path to future finance growth.
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The Xtraordinaire Future of Experiences in Retail and Consumer Goods
7-Eleven and Coca-Cola Europacific Partners on omnichannel, personalization, and retail empowerment.
![TP TALKS Card](/media/ugfhk2kn/tp-talks-card.jpg?anchor=center&mode=crop&width=360&height=447&rnd=133428191984870000&quality=80)
Banking and Financial Services in Times of Extraordinary Changes
Explore banking and financial services in times of change, focusing on extraordinary customer experiences.
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How to design flawless human-centric CX for high-tech products?
Canon's high-tech CX: Serving diverse customers with best practices.
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Hype vs Reality: New Frontiers of Customer Experience
Manu Aggarwal, Everest Group, discusses AI, Metaverse, Web 3.0, and their impact on customer experience.