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Service agility

Banking customer service that adapts at the speed of business

Gain a competitive advantage by offering exceptional banking customer service to accelerate digital transformation. Provide the channels and processes customers want, ensure consistency and quality at each touchpoint, and more effectively manage the entire customer journey.

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Expert insights

The Key to Winning Customers as the Payments Industry Evolves

Gain exclusive, expert insights in this new white paper from Harvard Business Review Analytic Services. As the payments industry expands with the introduction of new providers and digital currencies, customer preferences have also evolved at an accelerated rate. Download the paper to understand how to create stand-out CX strategies in this hyper-competitive market.

Read the report
Read the report

A partnership built on operational excellence

With a presence in more than ten countries, Santander Bank believes that delivering exceptional banking customer service is core to sustaining long-term business success. In an era when remote and digital customer support has become essential for businesses to thrive, delivering on that promise requires innovation, operational excellence, and mutual trust.

Read the case study
Read the case study

Capabilities

Access decades of industry-focused expertise

Deliver end-to-end Loans Servicing (Auto, Mortgage, SMB/Personal, Commercial), Remediation Servicing, Collections, Credit Decisioning, Fraud Detection and Processing.

Effectively meet end-to-end stakeholder requirements with proven methods for managing retail payments, digital payments, payment processing infrastructures, and transactional banking.

Enhance customer engagement and maintain revenue across Core Banking Services (Servicing), Merchant Servicing, Loans Servicing (Auto, Mortgage, SMB/Personal, Commercial), Fraud/Risk (Cards and Payments), Accounts Receivable/Collections, and digital transformation.

Boost profitability while improving operations and regulatory compliance in the areas of Finance and Accounting, Sourcing and Procurement, Regulatory and Compliance, Financial Risk Management, Cyber Risk and Resilience, and Finance and Risk Analytics.
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Expert insights

Challenges and opportunities for the financial services industry

Learn the latest trends, challenges, and opportunities for connecting with your customers from Harvard Business Review Analytic Services. Download the white paper now.

Get the paper
Get the paper

A recognized solution leader for BFSI

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Truly global presence

Trust in our proven track record

Learn how to transform your business
Learn how to transform your business

How we can help

Advanced banking and financial solutions

Your security is our commitment

Gain expert insights

To remain competitive, financial institutions must simplify processes, streamline customer engagement, and prevent business disruption.

The impact

See how others are driving operational efficiencies

Gain additional insights
Gain additional insights

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Meet the experts

At Teleperformance, we only hire the best in the business

Speak with a banking and financial services expert today.

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