Expert insights
BFSI Trends: Investing in the digital-first enterprise
Discover interrelated themes in the BFSI space that drive customer and stakeholder value amid unprecedented economic disruption and inevitable transformation challenges.
Better together
Establishing excellent banking customer service: Teleperformance and Mastercard
Teleperformance has proudly partnered with Mastercard to develop a solution that brings in our global expertise in digital business services to fintech, digital transformation, and back-office service flexibility to fintech, payment and merchant partners.
Expert insights
Challenges and opportunities for the financial services industry
Learn the latest trends, challenges, and opportunities for connecting with your customers from Harvard Business Review Analytic Services. Download the white paper now.
Gain expert insights
To remain competitive, financial institutions must simplify processes, streamline customer engagement, and prevent business disruption.
Capabilities
Access decades of industry-focused expertise
Service agility
Banking advanced solutions that adapts at the speed of business
Gain a competitive advantage by offering exceptional banking services combined with disciplined processes to help your company transform and to run better.
Expert insights
The Key to Winning Customers as the Payments Industry Evolves
Gain exclusive, expert insights in this new white paper from Harvard Business Review Analytic Services. As the payments industry expands with the introduction of new providers and digital currencies, customer preferences have also evolved at an accelerated rate. Download the paper to understand how to create customer care strategies that are simpler, faster, and safer to help your business stand out in this hyper-competitive market.
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Teleperformance is the most recognized organization in the industry, by Frost & Sullivan, for its best practices, continuous innovation, digital transformation, commitment to CSR/DEI/ESG and advancements in cyber security practices. These strengths create strong results and sustainable business advantages for its clients.
Frost & Sullivan
A partnership built on operational excellence
With a presence in more than ten countries, Santander Bank believes that delivering exceptional banking customer service is core to sustaining long-term business success. In an era when remote and digital customer support has become essential for businesses to thrive, delivering on that promise requires innovation, operational excellence, and mutual trust.
A recognized solution leader for BFSI
Truly global presence
Trust in our proven track record
Emerging payments: Crypto currency & Blockchain
Emerging payments: Crypto currency & Blockchain
Emerging payments: Crypto currency & Blockchain
Emerging payments: Crypto currency & Blockchain
Maximize your crypto market advantage with the right tools in the fast-paced next-gen marketplace.
Maximize your crypto market advantage with the right tools in the fast-paced next-gen marketplace.
Maximize your crypto market advantage with the right tools in the fast-paced next-gen marketplace.
Maximize your crypto market advantage with the right tools in the fast-paced next-gen marketplace.
How we can help
Advanced banking and financial solutions
Digital Business Services
Deliver the best client support at the right time, every time, with AI-powered banking solutions.
Digital transformation
Improve results, streamline processes, and manage the entire customer lifecycle.
Collections services
Implement turnkey collection solutions that enable flexible, seamless, and cost-efficient transactions between businesses and customers.
Your security is our commitment
more accurate fraud detection
reduction in repeat calls
reduction in time to decision
Increase your knowledge
Meet the experts
At Teleperformance, we only hire the best in the business
Mamta Rodrigues
Global President of Banking, Financial Services, and Insurance
Cesar Soliman
Executive Vice President of Banking, Financial Services, and Insurance
Rupa Ramamurthy
Senior Executive Vice President of Banking Operations
Patrick Guckes
Executive Vice President of Client Solutions for Banking, Financial Services, and Insurance