Teleperformance understands first-hand how conversation analytics can transform businesses – from enhancing contact center efficiency to improving enterprise-wide performance – and they’ve been instrumental in helping CallMiner expand into new regions and industries. They’re engaged and open with us at every level of their organization and not afraid to roll up their sleeves to jointly drive innovation. For example, Teleperformance helped us pilot our Open Voice Transcription Standard (OVTS), which enables companies to use a specific or preferred speech recognition vendor with CallMiner. Teleperformance is a true strategic partner to CallMiner, and working together has made both of us more successful.

Jeff Gallino - CTO, at CallMiner

Teleperformance is leading the way in leveraging digital workspace solutions to enable work from anywhere, and in doing so, has opened access to new pools of talent that allow it to serve customers with the agility and excellence they have come to expect and accelerate business performance. This is the future of work and of business, and we are pleased to be helping Teleperformance deliver it today.

Tim Minahan - Executive Vice President of Business Strategy, at Citrix

Working together with Teleperformance has been an amazing journey in delivering business value and digital transformation to organizations globally and regionally. Our partnership is unique in bringing together Teleperformance’s deep understanding of customer experience and operational excellence, with Twilio's innovative customer engagement platform. Teleperformance and Twilio are building solutions to help organizations meet their business goals and provide their audience the best CX.

Matt Rogers - VP Market Development, at Twilio

The Teleperformance/ThinScale partnership is at the heart of the secure remote work-at-home revolution, providing a key component in the Teleperformance Cloud Campus stack that enables employees to use their own PCs at home in a completely secure PCI compliant manner. The close relationship and cooperation enables a continuous evolution of the solution to ensure Teleperformance customers benefit from the transformation this enables in security, IT Management, and Talent Acquisition.

Andrew McNeile - Chief Customer Officer, at ThinScale Technology

UiPath relies on Teleperformance's deep knowledge of its clients' customer experience environments and of UiPath products to accelerate automation deployments to our shared global portfolio of clients. Over the past four years, UiPath has worked closely with Teleperformance to deploy several thousand robots as part of internal and end-client automation projects. In addition, a key component of our joint strategy is for UiPath to continue working closely with Teleperformance's T.A.P. organization to develop a common set of use cases with consistently high R.O.I. As a result, we continue to innovate together to drive value for our joint customers.

Huw Williams - Industry Practice Director, Contact Centers, at UiPath

“Bring interactions to next level with AI Analytics” - Our partnership started with the willingness to combine Teleperformance’s world-class digital integrated services with a market-leading Omnichannel Interactions Analytics solution supporting multiple languages. Now with the addition of Enlighten, the market’s first AI framework for CX, we are jointly bringing Interaction Analytics to the next level helping our clients to accelerate their transformation to digital, predict outcomes while increasing their customer experience, making this partnership unique in the market.

Philippe Mercier - Vice President Analytics APAC, NICE Nexidia

At Centrical, we create unmatched personal engagement and individual performance at scale, guiding and accelerating all people toward optimum business outcomes. We are delighted to empower Teleperformance to improve both employee and customer experiences. Happy, satisfied employees with the opportunity to continuously grow and up-skill translate to happy, satisfied customers. There’s a direct correlation.

Gal Rimon - CEO, Centrical