Insurance that innovates
Digitally led insurance customer services
Re-engineer your business model to provide better insurance customer services, simplify processes, and manage the entire customer lifecycle.
Groupama: a time-tested partnership built on trust
Groupama, a leading mutual insurance group of companies in France, had one goal when it outsourced its summer call volume to Teleperformance — to ensure at least a 95% pick-up rate. Teleperformance met expectations and established the foundation for a long-standing, strategic business partnership.
A global presence
Proven practices around the world
Our insurance customer services
Property and casualty insurance
Enhance policy, distribution, and claims functions across all services as well as fraud detection and risk management.
Homeowners and property insurance
Adopt a holistic strategy and drive growth around Payments Processing, Account Maintenance and Servicing, Customer Support, and more.
of consumers are willing to recommended the brand
are likely to stay with their insurer
of consumer concerns are solved after the first contact
satisfied with their insurer