End-to-end insurance solutions
Elevate your customer service performance
Join other leading insurers around the world, and elevate your results, by partnering with TP for end-to-end customer services. We combine human empathy (EI), class-leading insurance processes, deep domain expertise, and technology, to improve both customer expert and policyholder experience. Our unique high-touch, high-tech, high-standards approach has proven to reduce costs, increase efficiencies, and optimize growth opportunities.
We partner with 7 of the top 10 global insurance companies
Proven Insurance Capabilities Around the World
End-to-end claims management
Unpredictable world. Predictable claims management
Whatever the world throws at you, we provide end-to-end claims management, that delivers quality, with flexibility guaranteed. Subject matter expertise, fool-proof training, service at scale and peak management, supported by our global footprint, layered technology, AI and processes. We also provide data so you can look ahead to tomorrow. Delivering predictable claims management, in an unpredictable world, TP frees you to transform to meet the demands of the future.
Our Insurance Solutions
Property & Casualty
Enhance your policyholders experience by leveraging TP’s suite of sales, policy administration, UW support, and claim management solutions. TP leverages best-in-class digital tools and operational excellence resulting in overachieved customer experience and financial impact.
Life & Annuity
Optimize your prospect/policyholder/customer expert experience with the global leader in customer experience management. Our sales, back-office, and customer experience services can take the stress out of peak seasons or everyday.
Brokerage
Streamline your operations and enhance your service offerings by leveraging the capabilities of TP. We can simplify your operational complexities, improve efficiency, reduce costs and enhance your customer experience.
Real results
Groupama: a time-tested partnership built on trust
This leading French mutual insurance group had one goal when it outsourced its summer call volume to TP back in 2014. Groupama wanted a pick-up rate of at least 95%. We met their expectations then – and we’re still meeting them today.
Real results
Onshore and offshore solution for top 5 global P&C insurer
Since 2018, we’ve delivered onshore licensed (P&C) customer service and claims first notice of loss (FNOL), front and back office services, for the US market. Our scope has recently expanded to include unlicensed support from the Philippines, plus policy management, claims, and administrative tasks across the client’s markets in Asia.
Real results
#1 performing outsourcing partner for top 10 insurer
Our long-term partnership with this US insurer began in 2014 and, since then, we’ve extended our policy services to encompass auto, property, property, renters, homeowners, and umbrella. Our success as their #1 performing outsourcing partner is down to ‘speed to proficiency’ of our customer support experts, consistent performance across the client’s KPIs, and our proven processes and controls designed to minimize risk.
Digital solutions for claims management: Combining high-tech and high-touch to deliver better outcomes for you and your customers
Today’s digital claims management solutions take advantage of the power of automation and artificial intelligence (AI) technology to help with mundane tasks, along with human understanding and empathy. This ensures effective processing from FNOL to subrogation, increases customer satisfaction, and boosts customer expert productivity and retention. In this e-Book, we look at how digital claims management has delivered some great results for leading insurers.
Elevating claims management through innovation
Our client, a global insurance and asset management company that serves over 90 million customers across nearly 50 countries, asked us to improve their claims management processes. See how we helped them to achieve some great results, including service levels of 95%+, a +10 point progression in motor claims and a 20 point decrease in attrition.
Achieving excellence in claims management processing
Learn how we helped this global insurance and asset management company, that serves over 100 million customers across 70 countries, to elevate its claims management including a 9+ improvement in C-SAT and millions recovered each month through streamlined subrogation activities.
