Our commitments
We strive for total stakeholder satisfaction. To fulfill the Group’s mission and meet the expectations of its main stakeholders, we have made three commitments in keeping with Group strategy.
Identifying the main CSR risks and challenges has helped the Group organize its CSR initiatives.
To know more, click here to see our commitments.
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The year 2021 has enabled Teleperformance to set new growth records while demonstrating the strength of its business model
Daniel Julien, Chairman and Chief Executive Officer
United Nations Global Compact
We support the UN Global Compact and Sustainable Development Goals
26% of our revenue contributes directly to the SDGs, particularly in the healthcare sector, COVID-19 response services and specialized interpreting services in hospitals.
To know more, click here to see our goals.
No poverty
TP contributes to eliminate poverty by offering decent, permanent jobs to nearly 420,000 people, particulary in developing regions.
Gender equality
Having established an even gender balance among all positions, TP set ambitious targets to increase equality.
Decent work and economic growth
TP helps to fight unemployment and poverty by offering a fair income, occupational safety, social protection and a career path.
Reduced inequalities
TP treats everyone as unique. We recruit people from vulnerable communities and ensure no discrimination.
Climate action
TP has committed to the Science-Based Targets initiative (SBTi) by setting targets in line with the Paris Agreement objectives.
A preferred employer
Teleperformance was ranked among the 25 best employers in the world in 2021 in the list drawn up by Fortune Magazine in partnership with Great Place to Work®. We obtained Great Place to Work® certifications in 60 countries, covering 98% of our workforce.
We support our local communities
Citizen of the World
Our Citizen of the World initiative raised €6.3M in cash and in-kind donations in 2021, supporting education and disaster relief programs.
Climate action
Citizen of the Planet
Since 2008, our Citizen of the Planet initiative continues to strive for an environment-friendly ecosystem and a reduced carbon footprint at Teleperformance. We ramped up our own climate ambitions by committing to the Science-Based Targets initiative (SBTi) and adopting a greenhouse gas emission reduction target in line with the Paris Agreement. We have also joined the Climate Pledge, a coalition of over 200 companies committed to achieving carbon neutrality by 2040.
Our goals:
We regularly organize training and campaigns to raise awareness about behaviors and initiatives that help protect the environment.
Diversity, equity and inclusion as a driver of innovation and performance
Our business is based on the interactions we establish with customers. Good interactions rely not only on understanding each other and showing empathy but also on displaying tolerance and accepting differences. This is why we value diversity so much at Teleperformance. Because each interaction matters.
TP's global approach do diversity, equity and inclusion (DE&I) is based on four drivers:
Leadership
Systems
Culture
Reputation
Impact sourcing
For over a decade, our Impact Sourcing program has provided access to formal employment for people who are regularly excluded from the workforce, referred to as “impact workers.”
Integrated performance
Ambitious targets driven by sustained and sustainable growth
