Increase success rates
Collections services that feature new streams to replace or supplement internal teams
Implement world-class, first-party or third-party collections services that accelerate customer contact, repayment, and transaction processing.
Collections T.A.P.™ Suite to streamline your processes.
A full range of interaction channels to ensure that you reach your customers.
Early stage to secondary placement collections that enable seamless transactions each time.
Payment solutions, skip tracing, and legal notices, offering a comprehensive range of collections services.
Real collections services results
We are very grateful to have Teleperformance as our collections ally. They have stood out for their innovative processes, their added-value services, and their use of technology as a tool for achieving their goals. They have a great team of professionals and a business perspective that has allowed us to have very significant achievements since the beginning of the collections project for Bancolombia in 2020.
Over the past four years, Teleperformance has been a great business partner and has consistently met or exceeded all KPIs, especially our QA compliance goals. For the entire duration of our partnership, we have never had a single, major service outage or fraud violation since we transferred collections to Teleperformance in mid-2018. The team has been very flexible amidst all the changes and has delivered all expectations.
Zenith Greece: Modernizing Collections to Eliminate Customer Debt Portfolios
Zenith, a leading electric and natural gas provider in Greece, struggled with overdue buckets and needed to modernize their debt collection strategy. By seamlessly incorporated, digitally-driven solutions, the company experienced immediate and outstanding results. Learn about their success in this exclusive client snapshot.
A High-Tech, High-Touch Approach to Debt Collection
Post-pandemic inflation has wreaked havoc on people's finances. With income losses during the crisis now compounded by staggering inflation rates, businesses and consumers alike have turned to credit to pay their mounting debt.
Intelligent collections solutions in action
Predictive analytics increased conversions for a financial services company
The client identified a need for more intelligent source data to better gauge channel efficiency and identify the right set of accounts to be referred to third-party collections. So, our collections services featuring a predictive model was implemented, and it significantly impacted their results. Collections increased by 6%, customer contacts increased by 1.3%, and the cost-per-collection was reduced by nearly 3%.
Overdue balance collections (ODBC) for a multinational banking and financial services company
For three consecutive months, the company’s ODBC rate remained at 12%, leaving room for improvement. So, CRM access was provided, and a dedicated ODBC team was established and an incentive system was introduced to boost agent performance. As a result, ODBC collections increased from 12% to nearly 19%.
AI-powered propensity-to-pay solution for retail brand
A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. So, they used AI and machine learning to determine a customer’s payment propensity based on the age of their debt. As a result, the liquidation rate increased by 13% and collections increased by 30%.