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Collection Services Desktop (1)

Increase success rates

Collections services that feature new streams to replace or supplement internal teams

Implement world-class, first-party or third-party collections services that accelerate customer contact, repayment, and transaction processing.
Card Collections T.A.P Suite to streamline your processes

Collections T.A.P.™ Suite to streamline your processes.

Card A full range of interaction channels to ensure that you reach your customers

A full range of interaction channels to ensure that you reach your customers.

Card Early stage to secundary placemnet collections that enable seamless transactions each time

Early stage to secondary placement collections that enable seamless transactions each time.

Card Payment solutions, skip tracing, an legal notices, offering a comprehensive range of services

Payment solutions, skip tracing, and legal notices, offering a comprehensive range of collections services.

Real collections services results

Logo Bancolombia
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We are very grateful to have Teleperformance as our collections ally. They have stood out for their innovative processes, their added-value services, and their use of technology as a tool for achieving their goals. They have a great team of professionals and a business perspective that has allowed us to have very significant achievements since the beginning of the collections project for Bancolombia in 2020.

Logo Navient
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Over the past four years, Teleperformance has been a great business partner and has consistently met or exceeded all KPIs, especially our QA compliance goals. For the entire duration of our partnership, we have never had a single, major service outage or fraud violation since we transferred collections to Teleperformance in mid-2018. The team has been very flexible amidst all the changes and has delivered all expectations.

Thumb Zenith Greece

Client Snapshot

Zenith Greece: Modernizing Collections to Eliminate Customer Debt Portfolios

Zenith, a leading electric and natural gas provider in Greece, struggled with overdue buckets and needed to modernize their debt collection strategy. By seamlessly incorporated, digitally-driven solutions, the company experienced immediate and outstanding results. Learn about their success in this exclusive client snapshot.

Download it here

White paper

A High-Tech, High-Touch Approach to Debt Collection

Post-pandemic inflation has wreaked havoc on people's finances. With income losses during the crisis now compounded by staggering inflation rates, businesses and consumers alike have turned to credit to pay their mounting debt.

Get the white paper
Collections services

TP Recommender is an AI-based analytics platform that provides propensity-to-pay and omnichannel segmentation-based collections models and strategies.

TP Cube is a collections-specific workflow and dialer platform that can incorporate collections strategies and predictive dialing models.

TP Interact provides compliance monitoring with specific regulatory solutions for FDCPA and TCPA adherence while also supporting collector effectiveness and quality assurance.

Payment Gateway accepts online payments via a web-based portal for customers where they can view history of all payments made on the customer portal. It also allows the customer to request a receipt via email. The portal is also mobile friendly, and the customer can scan the QR code on the letters to access the portal.

Intelligent collections solutions in action

Predictive analytics increased conversions for a financial services company

The client identified a need for more intelligent source data to better gauge channel efficiency and identify the right set of accounts to be referred to third-party collections. So, our collections services featuring a predictive model was implemented, and it significantly impacted their results. Collections increased by 6%, customer contacts increased by 1.3%, and the cost-per-collection was reduced by nearly 3%.

Collections services
Collections services

Overdue balance collections (ODBC) for a multinational banking and financial services company

For three consecutive months, the company’s ODBC rate remained at 12%, leaving room for improvement. So, CRM access was provided, and a dedicated ODBC team was established and an incentive system was introduced to boost agent performance. As a result, ODBC collections increased from 12% to nearly 19%.

AI-powered propensity-to-pay solution for retail brand

A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. So, they used AI and machine learning to determine a customer’s payment propensity based on the age of their debt. As a result, the liquidation rate increased by 13% and collections increased by 30%.

Collections services

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