Introducing TP Live
Personalized virtual video cx
Videos have the potential to provide virtual care that is customized to the unique needs of each individual whether it's through live medical consultations, screen sharing to resolve IT issues, or streaming for remote product support.
Quickly activate and scale highly skilled sales teams
Quickly implement great sales, service, and other capabilities, or expand existing teams with highly skilled and experienced sales specialists. Because hiring the right talent is critical, we have developed a proprietary OnTarget recruiting methodology for hiring the best candidates using a statistical model. This allows us to determine key candidate qualifiers and calculate sales potential for each applicant.
Specialized citizen care
A government-managed Telecommunications Regulatory Authority implemented live video services through chat to empower the hearing impaired, a previously unsupported customer segment.
The Rise of Video for Customer Acquisition and Support
With the dramatic increase in video adoption in recent years to enable everything from e-learning to sales and premium customer support, demand is on the rise.
Endless opportunities for all industries
More effective IT support
After moving more than 250,000 employees to a work-at-home model during the global crisis, we implemented Teleperformance Visual Assistance within our own help desk. The results were remarkable.