Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading global brands across all industries including Healthcare, BFS, Travel & Logistics, Telecom, Retail & Ecommerce, Manufacturing, Utilities, and others.
Teleperformance in India is the largest multicultural team of 75,000+ interaction experts serving over 170 clients. We are committed to enabling businesses adapt to today’s disruptive digital innovations, enhance customer experience and build long-term growth by leveraging latest technology with a blend of human touch.
Teleperformance’s largest multicultural team
Global Center of Excellence for Back-Office services
Thriving on TAP (Technology, Analytics & Process Excellence)
8 times Great Place To Work certified
A steadfast, agile and trusted partner
for CX, Back-Office, and Transformation Solutions.
We are committed towards cultivating a diverse and inclusive workforce where each idea matters, and together we celebrate a culture of openness, equality and inclusivity. Our focus is to provide equal opportunities to all our employees, in all aspects, at all levels, with specific programs that accelerate progress on becoming gender smart.
Our team has been recognized as one of the Top 50 Best Workplaces for Women by the Great Place to Work® and also by ‘Working Mother & Avtar’ as one of the Best 100 Companies for Women in India, for two years in a row.
As pioneers in adopting the cloud technology to enable ‘Anytime Anywhere’ working, Teleperformance in India continues to delight customers with zero-disruption services. Our Cloud Campus Hubs enable remote teams to deliver outstanding customer experience and Back-Office services.
Cloud Campus in India is an award-winning, effective model for digital hiring, on boarding, training, engaging, and employee management.
With Cloud Campus, our clients can rely on home-based customer service experts offering the highest level of data security, best-in-class cloud infrastructure, and best talent.
We believe in giving back to the community where we operate, and beyond.
We believe each interaction is an opportunity to make a difference in people’s lives. Corporate Social Responsibility (CSR) has long been a part of our strategic initiatives that help us create societal value over and above economic value. We conduct numerous programs and donation drives as part of Teleperformance COTW – Citizens of the World and COTP – Citizens of the Planet initiatives that give us an opportunity to interact with the beneficiaries.
Our CSR strategy towards various causes helps us strengthen relationships with our stakeholders.
Education of Children
Committed to impacting the lives of 8933 children who are underprivileged, visually impaired and intellectually challenged
Teleperformance in India is committed to impacting the lives of the elderly, and refurbishing residential Old Age Homes
Committed to impacting the lives of 340 disabled soldiers-skill-training, refurbishing buildings, our Sports Pavilion
Clean Ganga Mission
A conservation mission for effective abatement of pollution and conservation and rejuvenation of River Ganga
Applied Intelligence (Automation, Analytics, AI)
In the ever-evolving digital innovation landscape, Teleperformance in India offers accelerated digital transformation solutions, elevated customer experience and Back-Office services through knowledge services with a perfect blend of technology and human empathy for leading brands.
Powered by TAP (Technology, Analytics and Process Excellence) framework and LEAN Six Sigma methodology, we offer transformation solutions and consulting for creating meaningful interactions through RPA & Automation, Artificial Intelligence and Advanced Analytics.
Delivering the right experience at the right time through
Advanced solution consulting and design for managing and optimizing the entire Customer Lifecycle.
RPA & Automation
Automation strategies that use Artificial Intelligence (AI) and machine learning to accelerate contact resolution or functional output
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
We are trusted with billions of unique interactions worldwide.
Teleperformance India is the designated Center of Excellence for Back-Office Outsourcing Services and Transformation Solutions for seamless Customer Engagement powered by Robotics, Artificial Intelligence and Advanced Analytics.
Want to connect with us? Contact us: email@example.com
Gurugram: +91 124 422 1050
Mumbai: +91 22 6677 6000