Introducing TP GenAI
Harness the power of Generative AI
Generate conversational, life-like dialogs to supplement your workforce and scale to meet sudden or seasonal volume spikes. TP GenAI analyzes past interactions and combines a trained Large Language Model (LLM) with billions of parameters to deliver authentic, people responses.
Our capabilities
NLP/NLU (text and audio)
- Audio and text transcriptions and translations
- OCR and document transcription
- Text intent training
- Text sentiment training
- ASR training
Computer Vision (image, video, GIFs, 3D point cloud)
- Bounding box annotations
- Polygon annotations
- Semantic segmentation
- Line and spline annotations
- Cuboid annotations for 2D images and videos
- Point cloud animations for 3D images such as Lidar
- Data triaging
- Data classification
- Data cleansing
- Data normalization
- Data cataloging
- Data bias monitoring
- ASR intent training for IVAs/voice assistants
- Text intent training for chatbots
- Audio/text transcriptions and translations
- Audio/text sentiment training
Automate content generation to deliver life-like customer conversations, ensure response consistency, and use machine learning to continuously improve accuracy.
Unleash the power of AI
Elevate business performance through Generative AI
Teleperformance clients are already seeing real results
Technology that empowers people
Better equip customer support teams by automating response recommendations
Assist employees, improve customer satisfaction, and accelerate issue resolution by auto-generating response recommendations and support resources. With automated customer expert assistance tools, companies can ensure consistent, more effective customer interactions while also improving employee enablement.
Apply Generative AI to:
Increase response consistency, accuracy, and scale exponentially
Accelerate inquiry or issue resolution
Interpret or convert across languages, formats, or channels
Improve employee performance and productivity
![F&S Best Practices Award - Agent Engagement](/media/gajb3klo/award-2.png?quality=80)
Teleperformance Wins 2024 Global Company of the Year for AI-Driven Agent Engagement Excellence
Teleperformance earns Frost & Sullivan's prestigious 2024 Global Company of the Year Award, recognizing its innovative integration of AI technologies that elevate customer expert engagement and set new benchmarks in the customer experience industry. With a unique blend of high-tech solutions and empathetic leadership, Teleperformance optimizes employee interactions across the customer journey, receiving high acclaim for its progressive workplace culture and commitment to digital transformation.
Meet StoryfAI
Communicate in any language
![](/media/bowlojqo/fistock-503677713-99-compressify-io-1-1.png?quality=80)
![Artificial Intelligence (1)](/media/gxypoh3b/istock-503677713-100-compressify-io.png?quality=80)
Automate data labeling at scale
![Over 4K global AI operations experts speaking multiple languages and dialects](/media/lgvfu51q/over-4k-global-ai-operations-experts-speaking-multiple-languages-and-dialects.png)
Over 4K global AI operations experts speaking multiple languages and dialects
![Accuracy And Speed To Improve Business Results](/media/mr4m5z2l/accuracy-and-speed-to-improve-business-results.png)
With a knowledge of multiple industry domains
![the best in technology](/media/yidnvglz/the-best-in-technology.png)
AI operations in data labeling, data governance, data classification, and more
The role of AI in customer service
![Everest Group Customer Experience](/media/jolmkcgl/everest-group-customer-experience-managemente-cxm-services-peak-matrix-2023.jpg?quality=80)
PEAK Matrix Assessment 2023
A trusted partner in security
![Peak Matrix Leader 2023](/media/rbygz303/peak-matrix-leader-2023.jpg?quality=80)
![Teleperformance is recognized as a Leader in Everest Group’s PEAK Matrix® for Trust and Safety—Content Moderation Services 2023](/media/ancdvtpv/teleperformance-was-recognized-as-a-leader-in-everest-group-s-peak-matrix-for-trust-and-safety-content-moderation-services-2023.png?quality=80)
![Teleperformance Awarded With The Frost & Sullivan's 2023 Global Competitive Strategy Leadership Award.](/media/4y5g1wm5/teleperformance-awarded-with-the-frost-sullivan-s-2023-global-competitive-strategy-leadership-award.png?quality=80)
![Award Brazil Recognized By Frost & Sullivan](/media/jxzlz2no/award-brazil-recognized-by-frost-sullivan.png?quality=80)
![Trust And Safety – Content Moderation Services 2022 PEAK Matrix Award Logo Leader 1](/media/gjtictx2/trust-and-safety-content-moderation-services-2022-peak-matrix-award-logo-leader-1.png?quality=80)
![Teleperformance India was recognized with the Cyber Security Vision & Innovation Award in ‘Innovative Cyber Security Project of the Year’](/media/ggxf4r3h/ciso-logo.png?quality=80)
![Teleperformance France was certified with the security standard PCI-DSS](/media/tbqnxaii/microsoftteams-image-24.png?quality=80)
![Csgea Grand Winner 2021](/media/esqdzul5/csgea-grand-png-1.png?quality=80)
![AICPA SOC](/media/0irnhv43/21972-312_soc_noncpa_blk-1.png?quality=80)
![ISO 9001:2015 Certification for Teleperformance in Albania](/media/jvsfoq3r/iso22301.png?quality=80)
Increase your knowledge
- Insightful Articles
- White Papers
- Latest News
- Press Releases
See how proven practices and process standards can improve your business results
Contact us today to speak with an AI operations expert.