Introducing TP GenAI

Harness the power of Generative AI

Generate conversational, life-like dialogs to supplement your workforce and scale to meet sudden or seasonal volume spikes. TP GenAI analyzes past interactions and combines a trained Large Language Model (LLM) with billions of parameters to deliver authentic, people responses.

Our capabilities

NLP/NLU (text and audio)

  • Audio and text transcriptions and translations
  • OCR and document transcription
  • Text intent training
  • Text sentiment training
  • ASR training

Computer Vision (image, video, GIFs, 3D point cloud)

  • Bounding box annotations
  • Polygon annotations
  • Semantic segmentation
  • Line and spline annotations
  • Cuboid annotations for 2D images and videos
  • Point cloud animations for 3D images such as Lidar

  • Data triaging
  • Data classification
  • Data cleansing
  • Data normalization
  • Data cataloging
  • Data bias monitoring

  • ASR intent training for IVAs/voice assistants
  • Text intent training for chatbots
  • Audio/text transcriptions and translations
  • Audio/text sentiment training

Automate content generation to deliver life-like customer conversations, ensure response consistency, and use machine learning to continuously improve accuracy.

Unleash the power of AI

Elevate business performance through Generative AI

Apply AI to empower employees through targeted coaching and learning, automate repetitive, mundane tasks, improve model accuracy through data labeling and annotation and serve customers regardless of geography and language. The world's best brands are already using Generative AI, to assist and guide customer support teams. The power of AI to deliver more effective and efficient business outcomes is limitless.

Teleperformance clients are already seeing real results

Technology that empowers people

Better equip customer support teams by automating response recommendations

Assist employees, improve customer satisfaction, and accelerate issue resolution by auto-generating response recommendations and support resources. With automated customer expert assistance tools, companies can ensure consistent, more effective customer interactions while also improving employee enablement.

Apply Generative AI to:

Teleperformance Clients Are Already Seeing Real Results

Increase response consistency, accuracy, and scale exponentially

Accelerate Inquiry Or Issue Resolution

Accelerate inquiry or issue resolution

Interpret Or Convert Across Languages, Formats, Or Channels

Interpret or convert across languages, formats, or channels

Improve Employee Performance And Productivity

Improve employee performance and productivity

F&S Best Practices Award - Agent Engagement

Teleperformance Wins 2024 Global Company of the Year for AI-Driven Agent Engagement Excellence

Teleperformance earns Frost & Sullivan's prestigious 2024 Global Company of the Year Award, recognizing its innovative integration of AI technologies that elevate customer expert engagement and set new benchmarks in the customer experience industry. With a unique blend of high-tech solutions and empathetic leadership, Teleperformance optimizes employee interactions across the customer journey, receiving high acclaim for its progressive workplace culture and commitment to digital transformation.

Meet StoryfAI

Communicate in any language

Empower internal teams and expand engagement capacity with StoryfAI, powered by TP GenAI. This highly effective, AI-fueled solution automates translations between more than 100 languages to interpret support requests and accelerate resolution. Reduce handle times by as much as 30%.

We leverage technology to assist humans, not the other way around

Artificial Intelligence (1)

Automate data labeling at scale

Use AI to evaluate, label, annotate, or categorize large volumes of content including text, audio, or video files. Optimize search accuracy and results with intelligent, AI-powered operations that apply machine learning to ensure continuous improvement.

The role of AI in customer service​

​How can AI operations and analytics improve service satisfaction? Learn valuable insights through our Linkedin Live that discusses the role of AI.
Everest Group Customer Experience

PEAK Matrix Assessment 2023

"Enterprises are showing growing interest in making significant investments in generative AI and Large Language Models with a goal to gain competitive edge and provide a superior CX. Teleperformance has developed its own API-based Generative-AI platform called TP GenAI, which integrates with OpenAI's GPT-4, as well as AWS and Google's generative AI offerings.“

A trusted partner in security

Our commitment to security and protecting the data of our customers has been recognized.

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See how proven practices and process standards can improve your business results

Contact us today to speak with an AI operations expert.

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