EI-powered, AI-enabled:

A new era in customer experience

At TP, we are dedicated to delivering exceptional experiences to everyone we serve, whenever, wherever, and however they need it. Customer support isn't just about solving problems—it's about creating meaningful connections. That's why we enable our customer experts with AI, automating routine tasks so they can focus on what they do best: engaging with customers on a deeper level. Discover how our high-touch, high-tech approach can elevate your business.

Introducing TP GenAI

Harnessing the power of GenAI to strengthen relationships

Generate conversational, life-like dialogs to supplement your workforce and scale to meet sudden or seasonal volume spikes. TP GenAI analyzes past interactions and combines a trained Large Language Model (LLM) with billions of parameters to deliver authentic, people responses. By handling routine tasks efficiently, GenAI allows our customer experts to focus on complex interactions that require empathy and foster strong relationships.

TP Gen AI

Our capabilities

NLP/NLU (text and audio)

  • Audio and text transcriptions and translations
  • OCR and document transcription
  • Text intent training
  • Text sentiment training
  • ASR training

Computer Vision (image, video, GIFs, 3D point cloud)

  • Bounding box annotations
  • Polygon annotations
  • Semantic segmentation
  • Line and spline annotations
  • Cuboid annotations for 2D images and videos
  • Point cloud animations for 3D images such as Lidar

  • Data triaging
  • Data classification
  • Data cleansing
  • Data normalization
  • Data cataloging
  • Data bias monitoring

  • ASR intent training for IVAs/voice assistants
  • Text intent training for chatbots
  • Audio/text transcriptions and translations
  • Audio/text sentiment training

Automate content generation to deliver life-like customer conversations, ensure response consistency, and use machine learning to continuously improve accuracy.

Unlock the potential of EI and AI

Boost business performance with our high-touch (EI), high-tech (AI) approach

Harness AI to empower your workforce with targeted coaching and learning, automate routine tasks, enhance model accuracy with precise data labeling, and serve customers seamlessly across languages and locations. Our empathetic, high-touch support, enhanced by advanced AI, will elevate client satisfaction. Discover the impact of EI and AI in driving more effective and empathetic business outcomes.

TP clients are already seeing real results

Technology that empowers people

Better equip customer support teams by automating response recommendations

Assist employees, improve customer satisfaction, and accelerate issue resolution by auto-generating response recommendations and support resources. With automated customer expert assistance tools, companies can ensure consistent, more effective customer interactions while also improving employee enablement.

Apply Generative AI to:

Teleperformance Clients Are Already Seeing Real Results

Increase response consistency, accuracy, and scale exponentially

Accelerate Inquiry Or Issue Resolution

Accelerate inquiry or issue resolution

Interpret Or Convert Across Languages, Formats, Or Channels

Interpret or convert across languages, formats, or channels

Improve Employee Performance And Productivity

Improve employee performance and productivity

F&S Best Practices Award - Agent Engagement

TP Wins 2024 Global Company of the Year for AI-Driven Agent Engagement Excellence

TP earns Frost & Sullivan's prestigious 2024 Global Company of the Year Award, recognizing its innovative integration of AI technologies that elevate customer expert engagement and set new benchmarks in the customer experience industry. Through TP’s EI-driven and AI-enabled approach, TP optimizes employee interactions across the customer journey, receiving high acclaim for its progressive workplace culture and commitment to digital transformation.

Meet StoryfAI

Communicate in any language

Empower internal teams and expand engagement capacity with StoryfAI, powered by TP GenAI. This highly effective, AI-fueled solution automates translations between hundreds of languages to interpret support requests and accelerate resolution.

Artificial Intelligence (1)

StoryfAI and labeling at scale

Use AI to evaluate, label, annotate, or categorize large volumes of content including text, audio, or video files. Optimize search accuracy and results with intelligent, AI-enabled operations that apply machine learning to ensure continuous improvement.

Everest Group Customer Experience

PEAK Matrix Assessment 2023

"Enterprises are showing growing interest in making significant investments in generative AI and Large Language Models with a goal to gain competitive edge and provide a superior CX. Teleperformance has developed its own API-based Generative-AI platform called TP GenAI, which integrates with OpenAI's GPT-4, as well as AWS and Google's generative AI offerings.“

A trusted partner in security

Our commitment to security and protecting the data of our customers has been recognized.

Increase your knowledge

  • Insightful Articles
  • White Papers
  • Latest News
  • Press Releases

See how proven practices and process standards can improve your business results

Contact us today to speak with an AI operations expert.

I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from TP. TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here.