Connect with consumers with ecommerce customer services
Help customers move seamlessly through their purchasing journey – whether virtual or live – with ecommerce customer services that inspire experiences that enhance your reputation and increase their loyalty.
Nearly 40% of consumers now say they are more mindful about getting a good quality/price relationship and choosing brands that provide good customer service.
CX Lab 2021 Global CX Survey
WISH: At the Forefront of the Work-at-Home Revolution
Looking for ways to address volume fluctuations and forecasting challenges, US-based online marketplace Wish chose to add capacity with the new, innovative Teleperformance Cloud Campus model. Introducing work-at-home operations offered the versatility WISH needed, and this revolutionary approach for managing remote teams also delivered exceptional service quality, consistency, and efficiency.
Grubhub: Work-at-Home Success Before, During, and After COVID-19
To address staffing challenges during peak hours, the team decided to pilot an elastic work-at-home solution to complement their existing, site-based staff. Early on, Grubhub recognized that establishing work-at-home capabilities provided: Scheduling flexibility, agile ecommerce customer services, scalability and adaptability Elevated employee satisfaction Business resilience and agility. Experiencing KPI improvements across the board, including a 50% reduction in attrition and a 6.5% increase in CSAT, Grubhub has chosen to permanently adopt the work-at-home model.
Gain expert insights
Redesign the retail journey to address, and even anticipate, evolving customer needs. With many new consumers adopting online shopping and seeking digital channels, it’s never been more critical for businesses to deliver connected, seamless, intelligent experiences throughout the customer lifecycle.
increase in CSAT
increase in orders
reduction in processing time
increase in revenue