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Connect with consumers with our AI-powered retail customer services

Help customers move seamlessly through their purchasing journey – whether virtual or live – with services that increase loyalty and enhance your reputation.
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TrendzOwl and Teleperformance have partnered to examine current and emerging trends across a wide variety of industries.

Retail and E-Commerce

Trend Report: Keeping Pace with the Ever-Changing Consumer

TrendzOwl and Teleperformance have partnered to examine current and emerging trends across the Retail and E-commerce space. Learn about opportunities for increasing competitiveness and strategies for overcoming critical business challenges currently threatening brands – both old and new – throughout this sector.

Read all the reports
Read the Retail Report
TrendzOwl

TrendzOwl and Teleperformance have partnered to examine current and emerging trends across a wide variety of industries.

TrendzOwl Ecommerce

Retail and E-Commerce

Trend Report: Keeping Pace with the Ever-Changing Consumer

TrendzOwl and Teleperformance have partnered to examine current and emerging trends across the Retail and E-commerce space. Learn about opportunities for increasing competitiveness and strategies for overcoming critical business challenges currently threatening brands – both old and new – throughout this sector.
Read all the reports
Read the Retail report
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42% of consumers now say they are more mindful about getting a good quality/price relationship and choosing brands that provide good customer care

Teleperformance Business Insights Lab 2022 Global Business Insights Survey

retail customer services

Real results

WISH: At the Forefront of the Work-at-Home Revolution

Looking for ways to address volume fluctuations and forecasting challenges, US-based online marketplace Wish chose to add capacity with the new, innovative Teleperformance Cloud Campus model. Introducing work-at-home operations offered the versatility WISH needed, and this revolutionary approach for managing remote teams also delivered exceptional service quality, consistency, and efficiency.
Read the Wish story
retail customer services

Deliver tailored experiences across all channels through e-commerce support services powered by insights from our brand loyalty experts.

Improve acquisition, maintenance, sales, collections, returns, refunds, and query, campaign, delivery, and recall management.

Improve results with pricing management, promotion planning and management, customer profitability, analytics, and spend analysis.

Improve processes across customer and seller lifecycle with Lean, Six Sigma, RPA intervention, and specialized tools.

Real results

Grubhub: Work-at-Home Success Before, During, and After COVID-19

To address staffing challenges during peak hours, the team decided to pilot an elastic work-at-home solution to complement their existing, site-based staff. Early on, Grubhub recognized that establishing work-at-home capabilities provided: Scheduling flexibility, agile ecommerce customer services, scalability and adaptability Elevated employee satisfaction Business resilience and agility. Experiencing KPI improvements across the board, including a 50% reduction in attrition and a 6.5% increase in CSAT, Grubhub has chosen to permanently adopt the work-at-home model.
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Gain expert insights

Redesign the retail journey to address, and even anticipate, evolving needs of your audience. With many new online shoppers seeking digital channels, it’s never been more critical for businesses to deliver connected, seamless, intelligent experiences throughout the entire buying process.

The impact

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