Unmatched security outsourcing services

TP takes pride in being a trusted provider of omnichannel solutions for clients, while providing unmatched security outsourcing services. We constantly adapt to technology, monitor risks and threats, comply with international data privacy regulations, and seek new ways to protect company and customer data.

A holistic framework

People

people are at the core of what we do

Process

globally consistent

Culture

culturally diverse

TP has added innovation to contact center security that often surpasses the client’s internal security controls for fraud prevention and early detection. In short, for companies that absolutely require the highest degree of data and customer information security, TP is indisputably the industry leader.

Michael DeSalles, Principal Analyst, Frost & Sullivan

Expert insights

MIT Technology Review Insights: Identity Protection is Key to Metaverse Innovation

Though the metaverse offers infinite possibilities, it also comes with inherent risks. Cultivate digital trust by designing safe experiences that embed security from the beginning. Read this paper prepared in partnership with MIT Technology Review Insights to understand how to properly protect users in the virtual frontier.

Get the exclusive report

Our security outsourcing services certifications, alignments, recognitions, and awards

Teleperformance is recognized as a Leader in Everest Group’s PEAK Matrix® for Trust and Safety—Content Moderation Services 2023

Teleperformance Awarded With The Frost & Sullivan's 2023 Global Competitive Strategy Leadership Award.

Award Brazil Recognized By Frost & Sullivan

Teleperformance France was certified with the security standard PCI-DSS

ISO 9001:2015 Certification for Teleperformance in Albania

Data privacy certification

Protect personal customer data anywhere and everywhere

With privacy standards like the European General Data Protection Regulation (GDPR) imposed around the world, it’s becoming increasingly challenging for multinational companies to ensure compliance when policies vary from region to region, or even country to country. That’s why TP embarked on a two-year journey to earn the ISO 27701 international standard for privacy and information management. Download the white paper to learn more.

Download the white paper

Deliver the right experience for every customer

Design all your processes for efficiency, accuracy, and speed

TP Operational Processes and Standards (TOPS)

This daily performance management process frees frontline managers to focus on feedback, coaching, and developing high-performing customer experts.

Baseline Enterprise Standard for TP (BEST)

Standards built on our decades of expertise ensure consistent management, service quality, and performance in our global operations.

Top Contact Driver (TCD)

We identify the reasons for customer contacts to guide performance, handle the most relevant issues, and proactively provide security outsourcing services.

Lean Six Sigma

Lean Six Sigma pairs a “collaborative team effort to improve performance by systematically removing waste and reducing variation,” with Six Sigma methods and tools.

Increase your knowledge

White Papers
Insightful Articles

Get better results and ROI

When your actions are powered by robust, secure, and a unique ecosystem, you’ll get a competitive edge that produces measurable results.

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