Human connections augmented by AI
Never underestimate the value of being there
Customer support is about helping people solve everyday problems.
While AI-augmented tools and channels offer convenience when quickly addressing simple queries, customers still want live support when it matters most. That’s why we use AI to empower our customer experts and eliminate friction by automating mundane tasks, seamlessly transitioning between channels, and freeing them from administrative tasks so they can focus on what people do best – creating meaningful connections with other people. Underpinned with process excellence. That’s how true customer loyalty is cultivated.
Put our reach, scale, and expertise to work for your business
Work smarter. TP can help.
Find new ways to thrive in the ever-changing digital world. Integrate, automate, or realign front-and-back-office processes and tasks. Deliver the right experience at the right time, every time.
Leverage technology to empower people
Businesses recognize the importance of AI solutions as an enabler to help both their customers and their people. Leverage TP's high-touch, high-tech approach that combines the power of our people's empathy and passion with technology to deliver exceptional experiences and boost brand experience.
Choose the industry leader, where your success is our success
Each industry, each customer, and each experience is unique. Use our deep, industry-specific experience, fine-tuned best practices, and proven processes to overcome obstacles, elevate experiences, and optimize your operation. Innovation is in our DNA, but people remain at the core of all we do. So, we combine the two with our unparalleled global scale to deliver truly exceptional, personalized experiences that increase customer satisfaction, establish long-term loyalty, and achieve greater business efficiencies.
Your business is our business
With an average client relationship of 14 years, we build partnerships that perform.
Innovative partnerships
Learn the latest and join us at the forefront of thought leadership
Everest Group: The role of strategic partnership management
Business Process Services (BPS) help enterprises reduce costs, improve efficiency, and focus on growth. In this report, Everest Group highlights the importance of a strategic management approach between enterprises and providers, including transitioning in-house agents to providers through rebadging. This shift supports a service-oriented model, enhancing cost management and enabling strategic transformation.
Navigating the evolving e-commerce digital footprint
E-commerce sales are increasing and expected to reach $6.3 trillion in 2024 and $8 trillion in 2027. This growth requires strong digital support and new approaches to customer support, payments, and fraud prevention. Learn how brands tackle these challenges in the latest report from TP Business Insights Lab.
2024 Technology Trends: Hyperscaling impactful business outcomes
Digital transformation is accelerating, but people support remains essential. AI-powered systems combined with skilled customer experts enhance personalized, seamless customer experiences. TrendzOwl and TP explore three key tech sector themes: the global innovation race, investing in cloud capacity to enhance people interactions, and the benefits of strategic partnerships.
Harvard Business Review Analytic Services: Next-generation citizen support for the digital era
Due to outdated technology and limited resources, the public sector has traditionally encountered challenges in delivering modern, citizen-centric care. Harvard Business Review Analytic Services examines new advancements in digital technologies like artificial intelligence (AI), along with real-world best practices from around the globe. Read the paper to learn how digital-first solutions are transforming citizen engagement and support.
MIT Technology Review Insights: Humans at the heart of generative AI
Generative AI is becoming a key component of business operations. It can enhance both employee and customer experience by automating the handling of routine tasks and repetitive inquiries while providing background support to employees tasked with more complex issues. However, like any technology in its relative infancy, it needs to be implemented thoughtfully.
Ryan Strategic Advisory: Migrate your business to the cloud with confidence
The cloud has been around for a while, but in a rapidly changing world where technology and people's expectations and desires are constantly evolving, businesses that fail to leverage its speed, productivity, and cost.
Innovative partnerships