easyJet: culture of continuous innovation

Teleperformance + easyJet: Fostering a culture of continuous innovation

In response to an increasing number of claims impacting service level agreement (SLA) adherence rates, repeat contacts, and escalations, easyJet sought to streamline its claims process into a seamless experience. Leveraging its innovative partnership with Teleperformance, easyJet embarked on an automation journey marked by digital transformation and cutting-edge solutions.

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easyJet: Fostering a culture of continuous innovation

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Select the business topics you are interest in:

Customer service level agreements (SLAs) and first call resolution (FCR)

Callbacks, follow-ups, and the escalation process

Customer advisor proficiency

There's always more to explore

Select the business topics you are interest in:

easyJet: Fostering a culture of continuous innovation

Want to know more?

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Select the business topics you are interest in:

Customer service level agreements (SLAs) and first call resolution (FCR)

Customer service level agreements (SLAs) and first call resolution (FCR)

Callbacks, follow-ups, and the escalation process

Callbacks, follow-ups, and the escalation process

Customer advisor proficiency

Customer advisor proficiency

There's always more to explore

Select the business topics you are interest in: