Trust and safety services that take a holistic approach
Trust and safety services are crucial in monitoring online content, mitigating risks, ensuring integrity, and safety across your entire digital presence. Our expert teams combine advanced algorithms and machine learning with human understanding and values to protect both your company and your users.
MIT Technology Review Insights: Humans at the center of effective digital defense
This exclusive paper prepared in collaboration between MIT Technology Review and Teleperformance sheds new light on the ethical dilemma facing any organization with an online presence.
Our reputation precedes us
Leader in Everest Group’s PEAK Matrix® for Trust and Safety
For the third consecutive year, Teleperformance was recognized as a Leader in Everest Group’s PEAK Matrix® for Trust and Safety — Content Moderation Services. This recognition allows us to continue striving for the best when it comes to utilizing adaptive technology, security, and cybersecurity capabilities, as we continue to blend together the power of innovation and care to our employees.
"Teleperformance's breadth of offerings and expertise across trust and safety services help in establish its position as a dominant player in the industry", said Abhijnan Dasgupta, Practice Director, Everest Group. Its investments to enhance its policy consulting offering along with building newer digital capabilities such as IMOP, StoryfAI have all contributed to its positioning as a Leader on Everest Group’s Trust and Safety PEAK Matrix® 2023.
Abhijnan Dasgupta, Practice Director, Everest Group
Protect online spaces from malicious behavior including the metaverse
How can companies identify and remove toxic behavior from platforms including the metaverse? Explore the role of AI and content moderation in driving higher user safety and removing toxic behavior from today’s platforms.
annual transactions monitored with 98% accuracy
increase in contact
efficiency increase in social media moderation
SLA with 99% accuracy
Improve processes, ensure accuracy, and elevate your online presence
Protect your online presence by partnering with the experts in trust and safety and risk mitigation. See the real, remarkable results other clients have already experienced.
MIT Technology Review Insights: Identity Protection is Key to Metaverse Innovation
Though the metaverse offers infinite possibilities, it also comes with inherent risks. Identity protection will be of paramount importance as companies build out new, digital experiences. Read this paper prepared in partnership with MIT Technology Review Insights to understand how to properly protect users in the virtual frontier.
Increased efficiency and improved reputation on social media
After integrating channels, one Teleperformance client was able to streamline processes and strengthen their online reputation.
decrease in negative mentions
increase in brand reputation
increase in positive brand sentiment
Increase your knowledge
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