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Trust and safety services that take a holistic approach

Trust and safety services are crucial in monitoring online content, mitigating risks, ensuring integrity, and safety across your entire digital presence. Our expert teams combine advanced algorithms and machine learning with human understanding and values to protect both your company and your users.

Expert insights

MIT Technology Review Insights: Identity Protection is Key to Metaverse Innovation

Though the metaverse offers infinite possibilities, it also comes with inherent risks. Identity protection will be of paramount importance as companies build out new, digital experiences. Read this paper prepared in partnership with MIT Technology Review Insights to understand how to properly protect users in the virtual frontier.

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Peak Matrix Content Moderation

Our reputation precedes us

Leader in Everest Group’s PEAK Matrix® for Trust and Safety

For the second consecutive year, Teleperformance was recognized as a Leader in Everest Group’s PEAK Matrix® for Trust and Safety — Content Moderation Services. This recognition allows us to continue striving for the best when it comes to utilizing adaptive technology, security, and cybersecurity capabilities, as we continue to blend together the power of innovation and care to our employees.

High Res Peak 2021 Trust And Safety Content Moderation Services For Teleperformance (1)

#TPLive

Protect online spaces from malicious behavior including the metaverse

How can companies identify and remove toxic behavior from platforms including the metaverse? Explore the role of AI and content moderation in driving higher user safety and removing toxic behavior from today’s platforms.

We flag user reviews, comments, and uploads through machine learning and human moderators.

We screen shopping sites for fake reviews, fraud, and unauthorized sellers, buyers, and transactions.

We find and review any use of your screens and original content to ensure they are authorized.

We review for misleading, inappropriate, or malware content and remove ads that target or harm users.

We ensure your apps meet Google and Apple policies and protect your users with script-level reviews.

We identify fake accounts, unauthorized access, and illegal activities and remove accounts per your policy.

The impact

Improve processes, ensure accuracy, and elevate your online presence

Protect your online presence by partnering with the experts in trust and safety and risk mitigation. See the real, remarkable results other clients have already experienced.

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Expert insights

White Paper: Content Moderation Playbook

A White Paper from HFS Research detailed the most important issues to consider when implementing a content moderation strategy. Learn three key pillars to consider when planning, evaluating, or redefining a content moderation program.

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Get the paper

Real results

Increased efficiency and improved reputation on social media

After integrating channels, one Teleperformance client was able to streamline processes and strengthen their online reputation.

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decrease in negative mentions

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increase in brand reputation

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increase in positive brand sentiment

Increase your knowledge

Gain peace of mind.

Apply a proven, expert approach that uses an effective combination of human skills, intelligent technologies, and global reach. Contact us today.

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