Work-at-home that really works
Put our experience managing and optimizing more than 250,000 remote employees to work for your business. The innovative Teleperformance Cloud Campus model keeps remote employees connected and engaged while improving business KPIs.
Leading the work-from-anywhere movement
Teleperformance Cloud Campus has been recognized by the industry for innovation, security, and talent management.
Socially engaged and connected teams
Physical distance does not mean socially distant
Our carefully designed Cloud Campus model was built from the ground up to effectively connect, engage, and manage remote teams. Developed before the COVID-19 crisis, this comprehensive work-at-home model optimizes performance and ensures the same level of engagement with our clients’ brand culture as site-based teams. We believe that happy, engaged teams deliver exceptional experiences.
The advantages are clear
Including a work-at-home option in your service delivery mix offers significant business, recruiting, and environmental benefits.
Talent acquisition and retention
A more talented workforce
Long-term business agility and resilience
Increased digitalization and automation
A positive, global impact
WISH: At the Forefront of the Work-at-Home Revolution
Looking for ways to address volume fluctuations and forecasting challenges, US-based online marketplace Wish chose to add capacity with the innovative Teleperformance Cloud Campus model. Adding capacity with work-at-home agents offered the versatility Wish needed, and this revolutionary approach for managing remote teams also delivered exceptional service quality, consistency, and efficiency. Read the E-book to learn more.
Elevate work-at-home with Cloud Campus
Our innovative, proven platform delivers the same level of quality, consistency, and performance as a traditional model through five key areas:
Largest CX candidate pool worldwide
Access to the largest global talent pool in the industry allows our clients to rapidly deploy or scale their services. Our fully digital recruitment and onboarding process accelerates the hiring process.
Our robust virtual model keeps teams connected, engaged, and motivated using the right blend of technology, analytics, and agent support tools to optimize performance.
People are at the core of all we do
Specially designed virtual activities and programs focus on employee engagement, well-being, and career development.
Centralized command centers
Centralized Cloud Campus hubs act as state-of-the-art command centers for ensuring consistency and quality across the entire operation.
Comprehensive, custom-built security practices
Enhanced security tools and monitoring infrastructure designed for the virtual environment keep both company and customer data protected. A strict compliance framework ensures quality and consistency across all operations.
Real business benefits
Customize the right solution for your business
Eliminate geographic barriers while increasing business agility and accelerating time-to-market. Our flexible Cloudshoring model can be customized to meet a client’s local, regional, or global operational needs.
Working from one of our 400+ campuses
Benefits of offshoring from other country
Effective operations outside your country
Partnerships that power the future
The future of work at hyperspeed
In our LinkedIn Live event with Dev Mudaliar, Teleperformance’s Chief Intelligence Officer, and Tim Minahan, Executive Vice President of Strategy and Chief Marketing Officer at Citrix, we explored how Teleperformance’s partnership with Citrix has driven an optimal remote work experience for our clients and employees. Citrix is the world’s leading provider of digital workspace solutions.
29 Cloud Campus physical hubs all over the world
Centralized Cloud Campus hubs
With Cloud Campus physical hubs, Teleperformance offers unmatched staffing flexibility that can address changing business needs. Cloud Campus offers virtual customer support through digital channels with unlimited access to resources in any language. It uses the latest technologies while maintaining the highest standards of security, performance, and operational excellence as a traditional business model.