The Rise of Video for Customer Acquisition and Support

Digital Transformation

With the dramatic increase in video adoption in recent years to enable everything from e-learning to sales and premium customer support, demand is on the rise. In parallel, companies who implement video-enabled support channels are reaping the benefits. Video offers a more personalized means for face-to-face customer engagement without the hefty travel costs. It has also proven effective in strengthening customer satisfaction, resulting in longer-term loyalty and retention. 

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