An agile partnership designed to scale
An agile partnership designed to scale
An agile partnership designed to scale
An agile partnership designed to scale
An agile partnership designed to scale
An agile partnership designed to scale
Teleperformance and Amazon Web Services
Easily scale and adapt with a cloud-based CX platform
Quickly adjust to changing business needs, customer preferences, or seasonal spikes with the flexibility of Amazon Connect and scalable operations from Teleperformance.
Amazon Web Services
Amazon Connect
Simple to use by companies and customers alike, Amazon Connect easily integrates with other applications to dynamically offer communication options based on factors like customer preferences and estimated wait times. With more than four decades of CX experience and innovation, many of the world’s best brands already partner with Teleperformance to design, implement, and manage end-to-end solution ecosystems with leading providers like AWS.
Contact Center-as-a-Service (CCaaS)
Future-proof your business with the power of a highly optimized, cloud-based platform
Combine the most advanced technologies with the best people and highly efficient processes to ensure long-term business agility.
People
Processes
Technology
A cloud-plus-cloud approach
Harness the power of the cloud to overcome technology limitations and workforce challenges
Achieve maximum business agility by combining cloud-based solutions with Teleperformance Cloud Campus, our best-in-class model for recruiting, managing, and optimizing remote teams. Deliver support services wherever you need, from anywhere you want.
Consulting and advisory services
Get assistance when adopting Amazon Connect or migrating from an existing setup to the cloud
Elaboration
Post-interaction, real-time analytics provide usable insights about operations, training, and service quality
Significantly expand the talent pool
Receive a detailed plan from migration management and go-live support to your move from business legacy system to Amazon connect
Easily scale capacity up or down
Simplify, automate, and organize your company’s development and delivery lifecycle
Support new markets in local languages
Proactive support services that improve the reliability and performance of your contact center solution
Optimize of Amazon Connect setup and AWS
Optimize business operations and customer support solutions
Personalized experiences
An all-in-one customer engagement platform in the cloud
Deliver integrated, omnichannel customer journeys with a real-time, single view of the customer. Go beyond core capabilities by including:
TP Protect
Real-time floor management, call and emotion analysis, reporting, and fraud monitoring
TP Recommender
AI/machine learning-enabled recommendation engine, focused on enhancing CX
TP Interact
Interaction analytics for structured and unstructured data across different channels, voice or non-voice
TP Client
A versatile omnichannel customer interaction management and workflow solution
Amazon Connect: Delivering real value to customers
Reduced call volume routing by up to 24%
Reduced system administrator effort by up to 60%
Shortened AHT by up to 15%
Reduced supervisor effort by up to 20%
Reduced training time by one week
Reduced subcription and usage costs by 31%