Teleperformance and Amazon Web Services

Teleperformance and Amazon Web Services

Easily scale and adapt with a cloud-based CX platform

Quickly adjust to changing business needs, customer preferences, or seasonal spikes with the flexibility of Amazon Connect and scalable operations from Teleperformance.

Amazon Web Services

Amazon Connect

Simple to use by companies and customers alike, Amazon Connect easily integrates with other applications to dynamically offer communication options based on factors like customer preferences and estimated wait times. With more than four decades of CX experience and innovation, many of the world’s best brands already partner with Teleperformance to design, implement, and manage end-to-end solution ecosystems with leading providers like AWS.

Teleperformance and Amazon Web Services

Contact Center-as-a-Service (CCaaS)

Future-proof your business with the power of a highly optimized, cloud-based platform

Combine the most advanced technologies with the best people and highly efficient processes to ensure long-term business agility.

A cloud-plus-cloud approach

Harness the power of the cloud to overcome technology limitations and workforce challenges

Achieve maximum business agility by combining cloud-based solutions with Teleperformance Cloud Campus, our best-in-class model for recruiting, managing, and optimizing remote teams. Deliver support services wherever you need, from anywhere you want.

Personalized experiences

An all-in-one customer engagement platform in the cloud

Deliver integrated, omnichannel customer journeys with a real-time, single view of the customer. Go beyond core capabilities by including:

TP Protect

Real-time floor management, call and emotion analysis, reporting, and fraud monitoring

TP Recommender

AI/machine learning-enabled recommendation engine, focused on enhancing CX

TP Interact

Interaction analytics for structured and unstructured data across different channels, voice or non-voice

TP Client

A versatile omnichannel customer interaction management and workflow solution

Amazon Connect: Delivering real value to customers

Significant cost-synergies of between €100m and €150m per year

Reduced call volume routing by up to 24%


Reduced system administrator effort by up to 60%

Significant cost-synergies of between €100m and €150m per year

Shortened AHT by up to 15%

Icon TP

Reduced supervisor effort by up to 20%


Reduced training time by one week


Reduced subcription and usage costs by 31%

Transform your business into a scalable platform for growth

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