
Teleperformance and Amazon Web Services
Offer customized support at every customer journey touchpoint
Execute an agile deployment lifecycle from design and testing to optimal implementation and management. Leverage the power of the cloud to unleash the essential functionalities of a contact center in managing various inbound and outbound voice and customer engagement digital channels.
A unique and harmonious collaboration
Teleperformance and Amazon Web Services (AWS) combine market-leading technologies, in-depth knowledge of legacy infrastructure, and extensive expertise to solve the client's most pressing business challenges and promote growth. By fusing the latest technologies with human innovation, we offer a combined, distinctive, and aligned execution, developing mature accelerators, delivery tools, and methodologies to handle the client's most complex problems.

Contact Center as a Service (CCaaS)
Achieve high business efficiency with Amazon Connect
Amazon Connect is a cloud-based contact center service that empowers businesses to achieve greater efficiencies. Deliver exceptional omnichannel and customer experiences that are human, dynamic, and personalized.
Broad and in-depth expertise
Technical proficiency
AWS-certified
Overcome contact center infrastructure challenges
Implement best-in-class omnichannel contact center solutions
Whether you are discovering Amazon Connect for the first time looking to migrate your production contact center to the cloud, or hoping to level up your customer care with Amazon Lex or other AWS services, we provide a variety of services fit for your needs.
Consulting and advisory services
Get assistance when adopting Amazon Connect or migrating from an existing setup to the cloud
Elaboration
Post interaction and real-time analytics to provide usable insights for operations, training and quality
Pilot to production support
Receive a detailed plan from migration management and go-live support to your move from business legacy system to Amazon connect
Adoption management and training
Simplify, automate, and organize your company’s development and delivery lifecycle
Managed services
Proactive support services that improve the reliability and performance of your contact center solution
Optimization of Amazon Connect setup and AWS
Further optimization to better design, develop, and run customer support solutions
Personalized experiences
All-in one cloud customer engagement platform
Teleperformance’s advanced, all-in-one cloud customer engagement platform is designed for omnichannel interactions, supporting a real-time, single view of the customer. It goes beyond its core capabilities to include:
TP Protect
Real-time floor management, call and emotion analysis, reporting and fraud monitoring
TP Recommender
AI/machine learning-enabled recommendation engine, focused on enhancing CX
TP Interact
Interaction analytics for structured and unstructured data across different channels, voice or non-voice
TP Client
A versatile omnichannel customer interaction management and workflow solution
Amazon Connect: Delivering real value to customers
Reduced call volume routing by up to 24%
Reduced system administrator effort by up to 60%
Shortened AHT by up to 15%
Reduced supervisor effort by up to 20%
Reduced training time by one week
Reduced subcription and usage costs by 31%