Banking and Emerging Payments

Teleperformance partners with Mastercard to Optimize Business Performance and Digital Transformation for Fintechs, Financial Services, Payments, and Digital Players


Partnership will initially launch in Latin America, making it easier for companies to transform their business services


SÃO PAULO AND MÉXICO CITY —March 23, 2023 Teleperformance, the global leader in outsourced digital integrated business services, today announced it is partnering with Mastercard, (NYSE: MA), a global technology company in the payments industry, to provide bundled best-in-class business and payment services to rising companies within the banking and financial services, payments and technology industry in Latin America to help strengthen the payments ecosystem in the region.


Teleperformance is now part of Mastercard’s network of partners and will offer Latin America’s emerging financial service and technology companies a suite of front and back-office capabilities and digital automation service processes – including customer onboarding and customer care, fraud prevention, transaction validation, collections, customer acquisition, and loyalty and security – that otherwise direct time, attention and essential resources away from critical growth initiatives. These services will be offered alongside Mastercard’s transformative secure payment processing services.


“We are the leading solution for end-to-end digitally driven customer experience for over two-thirds of the most valuable brands in the world, and partnering with Mastercard is a natural next step,” said Miranda Collard, Global Chief Client Officer. “Starting in Latin America, together we want to enable worldwide business services support to empower customers and raise their satisfaction as part of a connected channel approach.”


Latin America is currently the fastest-growing region for digital players and emerging payment companies. For most financial services companies, having a differentiated end-to-end value proposition is key to earning consumer trust. These companies normally enter the market by focusing on solving customers' key pain points within the financial system, such as simplifying and enhancing day-to-day banking experience. However, with rapid growth comes the need to increase business services capabilities and operational infrastructure.


“Offering a world-class customer experience for end-users is part of the core value proposition any successful financial institution brings to the market. As the partner of choice for leading fintechs, financial services, and beyond across Latin America and the Caribbean, our focus is to propel our partners toward greater success,” said Stefany Bello, Senior Vice President, Digital Partnerships, Retail & Commerce, Mastercard Latin America & Caribbean. “For early-stage companies, the cost of hiring and servicing can represent a significant challenge. Together with Teleperformance, we are taking the next steps in promoting innovation within banking, while ensuring security and business optimization.”


The banking and financial services industry has seen a rise in the adoption of digital payments and wallets, contactless banking, and a multitude of credit offerings. This transformation means consumers now have significantly greater options regarding how and when to pay for goods and services.


Getting process and operational excellence right has never been more critical, especially when expanding into new markets and building trust,” says Mamta Rodrigues, Teleperformance Global President of Banking, Financial Services & Insurance. “This ‘digital first’ approach is where Teleperformance and Mastercard come together. We’ve partnered to develop a solution that combines our global expertise in business operations, digital transformation and back-office service flexibility for fintechs, payments companies and digital players.”


As a global leader in digital integrated business services, Teleperformance already provides support services to more than 200 banks, payment providers and fintechs globally, including in Latin America. The company’s scale and 45 years of experience supporting the financial and banking sector allows it to not only understand companies’ business needs, but also to co-create effective journeys to ensure their essence and value proposition is integrated in every interaction.


Visit the Teleperformance web site to learn more.


About Mastercard (NYSE: MA)


Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.





Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a global leader in outsourced digital integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach. More than 410,000 employees, based in 91 countries, support billions of connections every year in over 300 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million.


Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.


For more information: Follow us on Twitter: @teleperformance  

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