The partnership that elevates your digital transformation with a business model designed to adapt.
The partnership that elevates your digital transformation with a business model designed to adapt.
The partnership that elevates your digital transformation with a business model designed to adapt.
The partnership that elevates your digital transformation with a business model designed to adapt.
The partnership that elevates your digital transformation with a business model designed to adapt.
The partnership that elevates your digital transformation with a business model designed to adapt.
A true partnership is the key to success - combined with enhanced customer care, world-class delivery, and innovative digital solutions.
A true partnership is the key to success - combined with enhanced customer care, world-class delivery, and innovative digital solutions.
A true partnership is the key to success - combined with enhanced customer care, world-class delivery, and innovative digital solutions.
A true partnership is the key to success - combined with enhanced customer care, world-class delivery, and innovative digital solutions.
A true partnership is the key to success - combined with enhanced customer care, world-class delivery, and innovative digital solutions.
A true partnership is the key to success - combined with enhanced customer care, world-class delivery, and innovative digital solutions.
Banking and financial services
Banking and financial services
Banking and financial services
Banking and financial services
Bank on better support
Bank on better support
Bank on better support
Bank on better support
Bank on better support
Bank on better support
Better together
Establishing CX excellence: Teleperformance and Mastercard
Teleperformance has proudly partnered with Mastercard to develop a solution that brings in our global expertise in CX, digital transformation, and back-office service flexibility to fintech, payment and merchant partners.
Expert insights
Challenges and opportunities for the financial services industry
Learn the latest trends, challenges, and opportunities for connecting with your customers from Harvard Business Review Analytic Services. Download the white paper now.
Gain expert insights
To remain competitive, financial institutions must simplify processes, streamline customer engagement, and prevent business disruption.
White Paper
Are Digital Expectations Transforming the Future for Banking?
Banking is facing a transformation — a revolution in customer expectations for both products and services. But how many customers have embraced digital banking, and are they satisfied with this new banking environment?
Capabilities
Access decades of industry-focused expertise
Service agility
Banking customer service that adapts at the speed of business
Gain a competitive advantage by offering exceptional banking customer service to accelerate digital transformation. Provide the channels and processes customers want, ensure consistency and quality at each touchpoint, and more effectively manage the entire customer journey.
A recognized solution leader for BFSI
Truly global presence
Trust in our proven track record
How we can help
Advanced banking and financial solutions
CX management
Meet and exceed customer expectations by delivering the right experience at the right time, every time.
Digital transformation
Improve customer experiences, streamline processes, and manage the entire customer lifecycle.
Collections services
Implement turnkey collection solutions that enable flexible, seamless, and cost-efficient transactions between businesses and customers.
Your security is our commitment
A partnership built on operational excellence
With a presence in more than ten countries, Santander Bank believes that delivering exceptional banking customer service is core to sustaining long-term business success. In an era when remote and digital customer support has become essential for businesses to thrive, delivering on that promise requires innovation, operational excellence, and mutual trust.
more accurate fraud detection
reduction in repeat calls
reduction in time to decision
Increase your knowledge
Meet the experts
At Teleperformance, we only hire the best in the business
Mamta Rodrigues
Global President of Banking, Financial Services, and Insurance
Cesar Soliman
Executive Vice President of Banking, Financial Services, and Insurance
Rupa Ramamurthy
Senior Executive Vice President of Banking Operations
Patrick Guckes
Executive Vice President of Client Solutions for Banking, Financial Services, and Insurance