Blockchain customer services, today and tomorrow

“The world of crypto is about to change this year. It has previously only been possible to buy and sell these currencies using specialized investment tools. Banks have noticed that their customers are sending large amounts to these brokerage tools and are now planning to make it easier to buy cryptocurrencies directly from a regular bank account. While there is still hesitation from traditional financial institutions around enabling crypto to their existing customers, we are seeing that begin to change through new products and partnerships. The reality is that if traditional financial institutions–especially banks–don’t pivot fast, they may not be as relevant to the financial ecosystem as they are today.”