GenAI en el Sector Salud: Casos de Uso y Beneficios Tangibles

In health, digitization & tech fuel a care revolution: efficiency, accessibility, quality.

GenAI en la Industria de Retail: Casos de Uso y Beneficios Tangibles

How been driving more effective and personalized decisions in a world of constant digitalization.

GenAI en Servicios Financieros: Casos de Uso y Beneficios Tangibles

How drive smarter, more personalized decisions in an increasingly digital world.

Strategic Partnerships: the Samsung Case

Samsung & Teleperformance: A partnership that fuels innovation.

Security, Trust & Privacy: Change Dynamics in the African Corporate World

Safeguarding corporate and customer interests in Africa's digital landscape is our mission.

Technology's influence on African's Customer Journey

In 2023, global connectivity fuels Africa's digital growth

Reconnecting the Africa Travel Industry: Loss, Recovery and Resilience

In 2020, Africa lost $55B and 2M jobs to COVID-19. Travel industry rebuilding trust & excitement.

The evolution and disruption of FinTech in Africa

Exploring African fintech trends and the path to future finance growth.

The Xtraordinaire Future of Experiences in Retail and Consumer Goods

7-Eleven and Coca-Cola Europacific Partners on omnichannel, personalization, and retail empowerment.

Banking and Financial Services in Times of Extraordinary Changes

Explore banking and financial services in times of change, focusing on extraordinary customer experiences.

How to design flawless human-centric CX for high-tech products?

Canon's high-tech CX: Serving diverse customers with best practices.

Hype vs Reality: New Frontiers of Customer Experience

Manu Aggarwal, Everest Group, discusses AI, Metaverse, Web 3.0, and their impact on customer experience.