Everest Group PEAK Matrix® for Trust and Safety – Content Moderation Service Providers 2022

Trust and Safety

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Trust And Safety – Content Moderation Services 2022 PEAK Matrix Award Logo Leader 1 (1)

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Everest Group named Teleperformance a Leader in PEAK Matrix® for Trust and Safety – Content Moderation Service Providers 2022 after evaluating 18 Trust and Safety key players. This recognition highlights Teleperformance’s contribution in making the internet a safer place for our clients, their customers, and their loved ones.

Teleperformance strengths include:

  • Global delivery presence with extensive language capabilities and translation services in over 240 languages and more than 50 languages for content moderation services

  • Investment in workforce management through the Intelligent Moderator Allocation Tool, which uses automation to allocate moderators to queues and improve productivity and quality

  • Strategic partnerships to improve Teleperformance’s content moderation technology and services, and provide custom content moderation models and APIs to other businesses

  • Extensive investment in policy management and tool development aimed towards gathering policy-level insights from moderators and managing policy updates


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