The effects of the COVID-19 pandemic brought tremendous disruption in many industries, and has resulted in many changes and challenges for major companies and businesses worldwide. In the customer experience industry, an avenue was opened for a rapid transformation that pushed many businesses in the industry to boost its CX strategies to continue serving customers and adapt to their changing needs, as well as addressing the changing environments that called for social distancing and adhering to lockdown restrictions.
Teleperformance in Latin America’s strong efforts to provide proactive CX solutions, implement its work-at-home strategy, and broaden its digital solutions became even more evident during the pandemic. As a result, another recognition achieved as Teleperformance wins Frost & Sullivan’s 2020 Latin American Work-at-Home Agent Company of the Year award.
As one of the world’s prestigious market research and analysis firms, this recognition from Frost & Sullivan is a true milestone. This award further validates our position as a global leader, known for our industry-leading best practices and solutions. Teleperformance in Latin America’s implementation of said global best practices, and how it navigated the challenges of implementing work-at-home solutions were key highlights in Frost & Sullivan’s report. Teleperformance in Latin America’s digital innovation and security were also recognized.
“Teleperformance provides proactive CX and digitally integrated business services in Latin America, building a solid Work-at-Home (WAHA) environment by leveraging its existing state-of-the-art technology, security practices, IT infrastructure, and proven processes. Moreover, the company’s outstanding EX and tremendous brand equity provide it with a leading edge over other providers. With its strong overall performance, Teleperformance has earned the 2020 Frost & Sullivan Company of the Year Award in the Latin American WAHA industry,” the report stated.
Congratulations and we are extremely proud of our Teleperformance in Latin America teams! Thank you for your continued trust and support, and we remain proud of working with you!