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Best Practices & Case Studies
Teleperformance Philippines is certified Great Place to Work® for fourth year in a row
· 08.05.2021

Manila, Philippines – Celebrating 25 years of growth and leadership in the country, Teleperformance Philippines recently earned re-certification as Great Place to Work® for the fourth year in a row. It is the first and only company in the country to have accomplished this feat. 

The Trust Index® Survey had the highest participation rate ever in Teleperformance Philippines’ 45,000 workforce coming from its 22 business sites located across Luzon, Visayas, and Mindanao.

Among those programs is the company’s vibrant Diversity and Inclusion program championed by the executive leadership who actively drive a culture of respect and acceptance. Advocacy is promoted through institutionalized policies such as the Equal Employment Opportunity Policy, Anti-Sexual Harassment Policy, Diversity and Inclusion Policy, and HIV in the Workplace Policy. Learning and Development is another Teleperformance strength, as it offers its online learning platform called myTP Learning to all employees.

 

In addition to the comprehensive Great Place to Work® certification process, Teleperformance operations in the Philippines are regularly visited and reviewed by third parties including independent industry analysts. These reviews include in-depth management and client interviews, physical site and facilities tours, operations inspections and employee focus groups among other activities. The findings are frequently cited in industry best practices awards, ratings and studies conducted by business analysts. 

The company’s various initiatives are implemented across their business sites nationwide, the most recent being the roll-out of the TPVac vaccination program, in support of the country’s fight against the COVID-19 pandemic and aiming to protect Teleperformance employees and the communities where it operates.

 

Teleperformance Philippines has stood resilient and committed through all the challenges of the global pandemic. The company has provided essential support for both local and global organizations and has kept them connected with their customers through various platforms. One of these  is the game-changing Teleperformance Cloud Campus – an innovative solution for enabling the ‘new normal’ work-at-home (WAH) environment. Amidst an unprecedented global crisis, Teleperformance was able to launch Cloud Campus hubs in its sites in Aura, Taguig City and in Fairview, Quezon City to serve as the operational command center of virtual teams. Moreover, Teleperformance opened its 22nd site in Molino, Cavite in October 2020, continuing to generate jobs for more Filipinos.

 

The Teleperformance Group recently announced the Great Place to Work® certification of subsidiaries in 60 countries, including the Philippines, for 2021. This means that over 90% of Teleperformance employees worldwide now work for a Great Place to Work® company.

The announcement was made by Teleperformance Founder, Chairman and Chief Executive Officer Daniel Julien who noted that “to have more than 90% of Teleperformance employees, all around the world, working in a subsidiary certified with the Great Place to Work® label is a testimony to Teleperformance’ Passion for People commitment.

 

Teleperformance Philippines Chief Operations Officer Joey Marquez underlined the significance of this achievement: “The Teleperformance journey in the Philippines has always been a strong commitment to Filipinos across the nation, for the last 25 years. This certification is a testament to the hard work and dedication of all our team members who work tirelessly to truly create a Great Place to Work® for All”

 

On its 25th year, Teleperformance Philippines celebrates its four-peat Great Place to Work® certification and looks forward to helping re-energize the industry and country’s growth, being able to advance the position of the country as a safe, secure place for customers, as well as ensuring that they provide a safe place for people to work. 

 

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About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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