Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading global brands across industries including Healthcare, BFSI, Travel & Logistics, Telecom, Retail & Ecommerce, Manufacturing, Utilities, and others.
Teleperformance in India has the largest multicultural team of 90,000 interaction experts serving over 200 clients. We are committed to enabling businesses adapt to today’s disruptive digital innovations, enhance customer experience, and build long-term growth by leveraging latest technology with a blend of human touch.
Teleperformance India in the News
An agile and trusted partner for CX, Back-Office, and Transformation Solutions.
Omnichannel, Optimized CX Services
Vodafone Idea: Supercharging NPS Through Real-Time Resolution
In a hyper-competitive business landscape, companies can differentiate themselves by offering exceptional customer experiences at every touchpoint. By surveying customers following an interaction with the brand (Transactional or Touchpoint Net Promoter Score or TNPS), Vodafone Idea, known as Vi, was able to gather granular insights into its customer touchpoints, allowing the company to quickly address pain points along the customer journey and get immediate feedback.
Accelerate Digital Transformation
Combine digital technologies to turn interaction data into insights, and make informed decisions powered by Robotics, AI and Advanced Analytics. We offer business process optimization, CX consulting and intelligent automation.
We are committed towards cultivating a diverse and inclusive workforce where each idea matters, and together we celebrate a culture of openness, equality, and inclusivity. Our focus is to provide equal opportunities to all our employees, in all aspects, at all levels, with specific programs that accelerate progress on becoming gender smart.
Our team has been recognized as one of the Top 50 Best Workplaces for Women by the Great Place to Work® and also by ‘Working Mother & Avtar’ as one of the Best 100 Companies for Women in India, for three years in a row.
As pioneers in adopting the cloud technology to enable ‘Anytime Anywhere’ working, Teleperformance in India continues to delight customers with zero-disruption services. Our Cloud Campus Hubs enable remote teams to deliver outstanding customer experience and Back-Office services.
Cloud Campus in India is an award-winning, effective model for digital hiring, on boarding, training, engaging, and employee management.
With Cloud Campus, our clients can rely on home-based customer service experts offering the highest level of data security, best-in-class cloud infrastructure, and best talent.
We believe in giving back to the community where we operate, and beyond.
We believe each interaction is an opportunity to make a difference in people’s lives. Corporate Social Responsibility (CSR) has long been part of our strategic initiatives that help us create societal value over and above economic value. We conduct numerous programs and donation drives as part of Teleperformance COTW – Citizens of the World and COTP – Citizens of the Planet initiatives that give us an opportunity to interact with the beneficiaries.
Our CSR strategy towards various causes helps us strengthen relationships with our stakeholders.
Education of Children
Committed to impacting the lives of 8,933 children who are underprivileged, visually impaired and intellectually challenged .
Teleperformance in India is committed to impacting the lives of the elderly, and refurbishing residential Old Age Homes.
Committed to impacting the lives of 340 disabled soldiers - skill-training, refurbishing buildings, building a Sports Pavilion.
Clean Ganga Mission
A conservation mission for effective abatement of pollution and conservation and rejuvenation of River Ganga.
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This recognizes the importance of good corporate governance, which is generally accepted as a key factor in attaining fairness for all stakeholders and achieving organizational efficiency.
Company affairs are managed in a fair and transparent manner and our compliance framework adheres to the laws, regulations and good practices that enable efficient performance, ethical generation of long-term wealth, value creation and effective engagement with all our stakeholders
We are trusted with billions of unique interactions worldwide.
Teleperformance India is the designated Center of Excellence for Back-Office Outsourcing Services and Transformation Solutions for seamless Customer Engagement powered by Robotics, Artificial Intelligence and Advanced Analytics.
Want to connect with us? Contact us: email@example.com
Gurugram: +91 124 422 1050
Mumbai: +91 22 6677 6000
Teleperformance is a global leader in omnichannel customer experience, and plans to deepen its digitally integrated business services and transformation solutions with India as the hub for servicing leading global brands.
Teleperformance in India has been the market leader for over two decades and is the designated digital Center of Excellence for Customer Experience Management, Back-Office services, and Transformation Solutions.
We are a diverse multicultural team of 90,000+ employees, the largest amongst Teleperformance worldwide, providing world-class contact center services to over 200+ clients from across industry verticals including BFSI, Fintech, Healthcare, Travel & Logistics, Telecom, Retail & Ecommerce, Manufacturing, Utilities, Government sector, and more.
Committed to enabling businesses adapt to today’s disruptive digital innovations, we enhance CX and build long-term growth by leveraging latest technology with a blend of human touch.
Teleperformance in India is 10 times Great Place To Work® certified and also among ‘Best Workplaces Asia’ and ‘Top 50 India’s Best Workplaces in IT & IT-BPM’.