Crafting fitting solutions for Digital Transformation with CX Consulting and Applied Intelligence
In the ever-evolving digital innovation landscape, Teleperformance in India offers accelerated digital transformation solutions, elevated customer experience and Back-Office services through knowledge services with a perfect blend of technology and human empathy for leading brands.
Powered by TAP (Technology, Analytics and Process Excellence) framework and LEAN Six Sigma methodology, we offer transformation solutions and consulting for creating meaningful interactions through RPA & Automation, Artificial Intelligence and Advanced Analytics.
Delivering the right experience at the right time.
Digital Strategies
Advanced solution consulting and design for managing and optimizing the entire Customer Lifecycle.
RPA & Automation
Automation strategies that use Artificial Intelligence (AI) and machine learning to accelerate contact resolution or functional output.
Advanced Analytics
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations.
Balanced Approach
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
Awards and recognitions
NASSCOM Business Process Innovation Showcase 2022 | Customer experience transformation with use of digital and focus on human centric design
Teleperformance India has been recognized by NASSCOM for CX Transformation via Digital Solutions, multiple tools showcased in nomination
2022 Asia-Pacific Stevie Awards | Award for the Innovative Use of Technology in Customer Service
Teleperformance in India wins the Innovative Use of Technology in Customer Service for TPCC at the 2022 Asia-Pacific Stevie Awards
11th ACEF Global Customer Engagement Awards 2022 | Customer Service - Social Media as channel
TP India and VI partnership bags a Gold at the ACEF Global Customer Engagement Awards
ASSOCHAM Leadership Conclave 2022 & Excellence Awards | Best Innovation in Emerging Technologies
Teleperformance India and Flipkart partnership wins the ASSOCHAM “Best Innovation in Emerging Technologies” Award for TP Route
BPO Innovation Awards | The Artificial Intelligence Excellence
TP India bags the The AI Excellence Award for TP Recommender
We are trusted with billions of unique interactions worldwide.
Teleperformance India is the designated Center of Excellence for Back-Office Outsourcing Services and Transformation Solutions for seamless Customer Engagement powered by Robotics, Artificial Intelligence and Advanced Analytics.
Want to connect with us? Contact us: connect@teleperformance.com
Gurugram: +91 124 422 1050
Mumbai: +91 22 6677 6000