Samsung: An Effective Formula for Continuous CX Success
White Paper: Embracing CX in the Metaverse
Improve processes by removing activities that don’t add value, reducing cycle times, eliminating errors, and imagining a more efficient operation.
improvement in agent productivity
reduction in transaction time
Automation at work
To handle volume increases and provide 24-hour support after staffing hours, Samsung in The Netherlands introduced Sam the chatbot. Working with experienced Teleperformance conversation designers, they outlined responses to common questions and implemented machine learning for continuous improvement.
Leverage the profound experience of over 700 process experts worldwide, well-versed in applying Lean Six Sigma efficiencies, advanced analytical and statistical models, process reengineering, and intelligent solution frameworks.
Contact us today to speak with an operations expert.