A holistic approach
Take a comprehensive approach with our business transformation service
Optimize your business
Achieve long-term success through business-wide transformation
Achieve productivity benefits through intelligent automation, Artificial Intelligence (AI) and machine learning,
Generate actionable business insights from vast amounts of unused customer interaction data.
Improve both process effectiveness and efficiency using target operating models and Lean Six Sigma process disciplines.
A business transformation service that creates results
increase in sales conversion leveraging T.A.P. interaction analytics
increase in customer satisfaction leveraging T.A.P. digital solutions
reduction in cost to serve through T.A.P. intelligent automation
Optimize your business with T.A.P., our comprehensive and proven approach to business transformation that combines decades of experience and our deep, industry-specific knowledge.
Enable digital transformation through a combination of automation solutions with artificial intelligence and analytics to automate complex processes.
Reap the advantages of data by generating actionable insights from vast quantities of customer interaction data.
Enhance omnichannel experience through a set of solutions to deal with online platforms and digitally-mediated experiences.
Our business transformation service can help agents develop a high-touch side, focusing better on human interactions.
AI and machine learning
Advanced algorithms accelerate processes while machine learning ensures continuous improvement and accuracy.
Extensive technology ecosystem
Put our partnerships to work for you
We can design the perfect solution for your business by leveraging our vast partner ecosystem. We collaborate with leading technology vendors and software developers to create innovative solutions built to address your specific business and industry needs.
Inspired to be the best
Drive real results through digital transformation
We apply data-driven insights and streamline business operations to eliminate functional siloes and optimize business operations. At Teleperformance, we are driven to accomplish the amazing. We are inspired to deliver the very best solutions for our clients, and it’s embedded deep within our DNA.
Advanced analytics that generated an ROI of 100%
One such innovation has been the application of speech and data analytics, which has helped to streamline and improve performance enough to pay for itself completely. Rather than needing supervisors to review calls manually, they can now let the system do the work for them.