Rebadging drives cost efficiency and scalability
Rebadging your in-house customer service lets you focus on your core business functions while retaining top talent, giving you a competitive edge.
Solutions
We ensure that our processes are compliant with local labor laws and regulations, respecting and protecting the rights of employees. We also work closely with client organizations to maintain business continuity and mitigate any potential service disruption.
Reduce layoffs
Avoid mass layoffs for a stable workplace.
Keep talent
Protect experienced and knowledgeable employees.
Ease transition
Leverage existing employees’ skills to make transitions seamless.
Reduce costs
Reduce the overhead costs of maintaining an in-house team.
Improve operations
Gain greater efficiency and accuracy with advanced technologies.
It’s more than "just business" for us
We have successfully rebadged over 100,000 individuals in the last 12 years, which is a testament to our proven expertize in this complex area. This has delivered more cost-efficient operations for our clients, better customer service for their customers, and greater career opportunities for their people.
Eric Dupuy, Chief Business Development Officer at Teleperformance
Client story
Leading automotive company found success through rebadging
An automotive company based in the United States tried to outsource operations twice using other companies’ rebadging services without success. After turning to Teleperformance, the client was able to rebadge 600 agents who supported 25 different lines of business. Within six months, the client over exceeded all critical targets.
A year later, the client was able to rebadged 400 more employees supporting 22 additional lines of business through Teleperformance’s rebadging solutions.
Achieving lower costs while easing regulatory restrictions
High costs and restrictive labor markets were hampering growth for an online travel reservation company. They tasked Teleperformance with rebadging over 2,200 employees to more cost-effective locations. Site closures went according to timelines and within budget. Early engagement with employee representatives helped manage expectations and course correct during the transition.
Gain insights
Transitioning from an in-house (or “captive’’) model
With the captive model, companies establish and manage businesses in lower-cost locations. Learn more about how rebadging can transform your in-house customer service.
