CVS’s Transformational Automation Strategy to Drive Member Experience
SPEAKER
Christopher Giuliano
Vice President of Finance, Specialty Revenue Cycle with CVS Health
Responsible for managing the revenue cycle operations for multiple CVS Health companies, including CVS Specialty Pharmacy and Coram Specialty Infusion that account for over $38B in annual revenue. Since joining in 2016, he has been leading a multi-year transformation of CVS Health’s revenue cycle.
Prior to joining CVS Health, Mr. Giuliano spent over 20 year providing revenue cycle consulting services for Big Four consulting firms. He has worked with a wide variety of healthcare providers, including: hospitals, physicians, homecare and home infusion companies, dialysis providers, and long term care providers.
MODERATOR
Trace Anderman
EVP Sales, Teleperformance
Executive leading the North America Sales Team with over 15 years experience transforming customer's experience of Fortune 500 companies thru call center optimization. Solid experience in the contact center outsourcing industry with focus on new business development.
Thrives in a competitive, dynamic environment with a proven record of exceeding expectations. Results oriented problem solver and highly effective at initiating and leading change. Innovative, collaborative, customer focused and an influential communicator.
Passion for leading sales executives to meet and exceed sales goals.
About TP Talks Webinar Series:
With the objective of curating a dynamic customer experience ecosystem, the TP Talks webinar series is focused on inspiring ideas on how companies can adapt to become truly customer-centric. You will learn from best practices, big trends, innovations and real-world success stories for managing ever-changing customer expectations.
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