TP Talks - Driving Agent and Customer Experience the Dropbox Way
Global Head of Support
Lewis Taylor is the Head of Global Support and the Head of the Austin Office for Dropbox, the second-largest office outside their Headquarters in San Francisco. His operational teams spread across the globe with the operational challenge to provide an end-to-end customer experience for over 500 million customers worldwide. Lewis comes with a broad background that includes the US Army and 18 plus years with Sprint, Rackspace and Cleardata. Passionate about client-focused end-to-end customer experience, he is a frequently requested speaker throughout Austin. Lewis also mentors in the community and is keen on helping local technical talent find the right company that aligns with their skills.
EVP Strategic Account Management
Senior Executive Leader Responsible for key client portfolios ensuring the design and implementation from a strategic / management perspective ensuring objectives are met. Maintaining key relationships with all stakeholders enabling the growth, delivery and business transformation at global level, across multiple sites and geographies within the Teleperformance Group.
Almost 30 years experience in Contact Center Outsourcing from the client side for both the Telecom and Finance sectors.
Seasoned, Strategist and Leader with business development and client solutions complimented with customer journey experience across multiple lines of business including sales, customer service, technical support, credit and collections and multichannel case handling. As a certified auditor - also has expertise in large scale organizations.
About TP Talks Webinar Series:
With the objective of curating a dynamic customer experience ecosystem, the TP Talks webinar series is focused on inspiring ideas on how companies can adapt to become truly customer-centric. You will learn from best practices, big trends, innovations and real-world success stories for managing ever-changing customer expectations.