TP Talks - Path to the New Normal: Reimagining Collections
SPEAKER
Josh Weiss
Sr. Manager of Credit and Collections, Brinks Home Security
Josh comes with over 30 years of collections management experience. Since joining Brinks in 2018 he has substantially decreased Bad Debt Expense as part of an extensive overhaul of the life cycle of a delinquent account.
SPEAKER
Todd Johnsen
Senior Manager of Vendor Management, Snap Finance LLC
Todd is responsible for all First- and Third-Party Collection relationships. Todd has over 31 years of experience in the Collections industry spending 15 years with AT&T and 15 years with Verizon in various staff level and operational positions.
MODERATOR
Roni Teson
VP Business Development, Teleperformance
Experienced Vice President Of Business Development with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Negotiation, Operations Management, Strategic Planning, Business Development, and Sales Management. Strong sales professional with a Bachelor of Business Administration (B.B.A.) focused in Marketing from California State University-Long Beach.
About TP Talks Webinar Series:
With the objective of curating a dynamic customer experience ecosystem, the TP Talks webinar series is focused on inspiring ideas on how companies can adapt to become truly customer-centric. You will learn from best practices, big trends, innovations and real-world success stories for managing ever-changing customer expectations.
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