TP She Talks - Featuring Joy Park
SPEAKER
Joy Park
Vice President, Outsourcing Strategy & Support
Joy Park is the Vice President of Outsourcing Strategy and Support at Comcast for both Care Call Center and Technical Operations. In this role, she is responsible for customer service strategy and operations specifically around outsourcing strategy, vendor management, contracts management, capacity management, training, quality, communication, and third party audit and compliance. She has most recently taken on additional responsibilities to manage Tech Ops contractor strategy and management. Previously, Joy has also led the strategy and operations of Comcast's eCare channel. Her team supports over 20,000 FTEs across 10 countries with over dozen business vendors for Care and over 6,000 FTEs for Technical Operations.
MODERATOR
Miranda Collard
Chief Client Officer & Chair of TP Women
In the role of Chief Client Officer for Teleperformance, Miranda is responsible for leading all aspects of the customer delivery and strategy. As such she leads a Global team of incredible leaders responsible for developing and executing innovative solutions to many of the world’s Fortune 500 companies. She has spent over 25 years with Teleperformance. Her previous role she served as President of the US market.
Diversity is our most important resource
We take a collective responsibility to create an environment where women feel included
We take a collective responsibility to create an environment where women feel included
Teleperformance is committed to the following principles for the advancement of TP Women.
- Establish high-level corporate leadership and accountability for gender equality.
- Measure and publicly report on progress to achieve gender equality through initiatives and advocacy.
- Provide internal training on implicit bias and gender issues for men and women.
- Promote education, training, and professional development for women.
- Treat all women and men fairly at work and ensure the safety and well-being of all women and men workers.
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