TP Talks - Work at Home and Its Impact on Business Continuity
SPEAKER
Scott Barli
Director of Business Client Support, Sprint
Scott Barli leads a diverse Business Client Support Organization; responsible for strategy development, implementation, execution and operational delivery of B2B support including all B2B Care Centers and B2B Care digitalization.
Scott joined Sprint in 1997 after Sprint’s acquisition of the IT consulting company Paranet. Prior to his current role he held other executive positions including Sales Support, International Product Implementation and Consumer Technical Support
SPEAKER
Peter Ryan
Principal Analyst, Ryan Strategic Advisory
Peter Ryan has been at the forefront of contact center services market advisory for over a decade. Over the course of his career, he has advised contact center outsourcers, their clients, industry associations and governments on matters ranging from vertical market penetration and service delivery to best practices in offshore
SPEAKER
Terry Rybolt
Managing Director, Work at Home Global Strategy and Deployment, Teleperformance
About TP Talks Webinar Series:
With the objective of curating a dynamic customer experience ecosystem, the TP Talks webinar series is focused on inspiring ideas on how companies can adapt to become truly customer-centric. You will learn from best practices, big trends, innovations and real-world success stories for managing ever-changing customer expectations.
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