Navigate the interconnected digital world with confidence
The growth of this digital ecosystem has increased the occurrence of fraud, false information, and harmful content that e-commerce platforms and marketplaces face.
Companies must embrace new technologies and operational processes to effectively detect and safeguard against fraud while efficiently managing transactions, delivery, and chargeback disputes.
Common risks
Misinformation
False or misleading services or product information online
Intellectual property and copyright
Counterfeit, illegal, and prohibited products
Transactional
Chargeback fraud, stolen cards
Reputational
Brand reviews, social media mentions
Regulatory
Content, advertising, and transparent use of algorithms
Navigate the interconnected digital world with confidence
The growth of this digital ecosystem has increased the occurrence of fraud, false information, and harmful content that e-commerce platforms and marketplaces face.
Companies must embrace new technologies and operational processes to effectively detect and safeguard against fraud while efficiently managing transactions, delivery, and chargeback disputes.
Common risks
Misinformation
False or misleading services or product information online
Intellectual property and copyright
Counterfeit, illegal, and prohibited products
Transactional
Chargeback fraud, stolen cards
Reputational
Brand reviews, social media mentions
Regulatory
Content, advertising, and transparent use of algorithms
Teleperformance strategies to mitigate risks
Safeguarding operations from the new online reality
Digital adoption
Gain a competitive edge by leveraging data analytics, AI, virtual assistants, ML, and process automation.
Omnichannel integration
Purchases anytime through their preferred means. Provide a seamless shopping experience for your customers by integrating offline purchases and online history in real time.
Cybersecurity and privacy
Protect consumers and retailers from fraud. Adopting advanced technology and new processes are a must to ensure trustworthy and safe transactions.
Social media listening
Implement a comprehensive social media monitoring, moderation, and community engagement strategy to foster a healthy and positive environment for all.
T&S solutions for online marketplaces
Covering all industries, merchants, and customers in the digital space
Travel and hospitality
Retail, e-commerce, recommerce
Transportation delivery
Entertainment, gaming, betting
Job sites
Online learning
Real estate
T&S solutions for Merchants and Customers
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Onboarding
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Transactions
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Listing evaluation
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Social media
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Account management, back office
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After sales
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Loyalty program management
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Onboarding
- Merchant, customer registration and review
- (tagging and account authentication, bot accounts, fake accounts)
- Fraudulent merchants and customer review
- Policy compliance
Transactions
- Transaction authentication
- Refunds and chargebacks
- AML and sectioned review
- Account review and takeover
- Transaction fraud (proactive, reactive)
- Bulk order, reseller order review
After sales
- Shipping fraud
- Returns, refund, chargebacks review
- Dispute investigation and resolution
T&S solutions for Merchants and Customers
|
Onboarding
Listing evaluation
Account management, back office
Loyalty program management
Transactions
Social media
After sales
|
Onboarding
- Merchant, customer registration and review
- (tagging and account authentication, bot accounts, fake accounts)
- Fraudulent merchants and customer review
- Policy compliance
Transactions
- Transaction authentication
- Refunds and chargebacks
- AML and sectioned review
- Account review and takeover
- Transaction fraud (proactive, reactive)
- Bulk order, reseller order review
After sales
- Shipping fraud
- Returns, refund, chargebacks review
- Dispute investigation and resolution
Delivering real results
Our high-tech, high-touch approach involves AI identifying and eliminating 97.8% of all harmful content before human intervention is introduced.
Omnichannel customer experience (CX) solutions and technology tools
Social media moderators and digital tools to manage brand reputation
Data labelling and listings review
faster reaction time against fake merchants
more insights to improve AI pre-filters
moderation quality
multilingual e-commerce moderators
expert data labelers
content moderators
Omnichannel customer experience (CX) solutions and technology tools
Social media moderators and digital tools to manage brand reputation
Data labelling and listings review
faster reaction time against fake merchants
more insights to improve AI pre-filters
moderation quality
multilingual e-commerce moderators
expert data labelers
content moderators
Global footprint in T&S
Teleperformance's mission is to protect online communities and businesses from harmful activities, fraud, security breaches, and create secure platforms for online purchases.
Our expertise in the T&S space supports numerous global clients and top-tier brands across multiple markets and languages.
Nearshore, offshore
and multilingual
Operation models
Trusted partner
Trust and Safety Services PEAK Matrix® 2024 Leader
Teleperformance has been named a Leader in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024. TP was also recognized for the market impact of its content moderation services and named the company a Star Performer for its growth in market impact, vision and capabilities.
The Everest Group evaluated 27 service providers on their service focus by assessing key strengths and limitations. The evaluation is a result of in-depth research covering service provider content moderation operations, discussions with clients, and ongoing analysis of the trust and safety market.
Increase your knowledge
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Allow us to assist you in enhancing your business flexibility and adaptability.
Learn how we partner with the largest e-commerce brands across the globe to guarantee digital trust, safety, and growth and discover how we ensure business continuity while meeting all your objectives and KPIs even in the event of unforeseen shifts in demand.