Teleperformance solutions
Improve management efficiency
Teleperformance’s Restaurant and Franchise Center of Excellence blends technology and operational expertise to assist in managing front and back-of-house operations.
Teleperformance solutions
Improve management efficiency
Teleperformance’s Restaurant and Franchise Center of Excellence blends technology and operational expertise to assist in managing front and back-of-house operations.
What’s the story?
Navigating the restaurant realm
The pandemic brought new chances for restaurants and franchises to grow and make more money, but keeping a strong business is tough.
Challenges like low order growth, higher living costs, HR crisis, and partners raising prices due to inflation, hold back growth and make it hard to give customers the best experiences.
Battle for talent
Rapid changes in labor markets pose challenges in attracting, retaining skilled talent and fostering positive employee experiences.
Demand for fast service
Tech transforms order accuracy and speed. Customers crave queue-free orders, real-time tracking, and quicker results, reshaping service expectations.
High cost of goods
Food expenses challenge brands. As the result, they prioritize waste reduction, better inventory management, menu adjustments, and invest in tech for enhanced productivity.
Rising customer expectations
Customer demands drive capability enhancements for loyalty. Innovations like geo-fencing, AI, robust mobile apps, and asynchronous communication offer unique opportunities.
End-to-end process
Support at every stage of your guest’s experience
We can build a complete process or enhance specific aspects, ranging from lead generation to selling, onboarding, supporting partner businesses, and regaining key segments.
End-to-end process
Support at every stage of your guest’s experience
We can build a complete process or enhance specific aspects, ranging from lead generation to selling, onboarding, supporting partner businesses, and regaining key segments.
Integrated solution
Comprehensive assistance throughout your operational journey
Navigating the restaurant landscape is comparable to managing intricate ecosystems, involving diverse stakeholders and complex journeys. We can assist you in sustaining robust business processes and supporting your growth across internal and external stakeholders.
Integrated solution
Comprehensive assistance throughout your operational journey
Navigating the restaurant landscape is comparable to managing intricate ecosystems, involving diverse stakeholders and complex journeys. We can assist you in sustaining robust business processes and supporting your growth across internal and external stakeholders.
- Recruiting and hiring
- Helpdesk/POS tech support
- Digital menu
- Kitchen display
- BOH operations
- Supply chain optimization
- Damage and claims
- Training
- Payments
- Delivery notifications/reschedule
- Driver delivery
- Merchant to driver reconciliations
- Driver background checks
- Route guidance and optimization
- Penetrate new markets/attract new franchisees
- Store employee HR/back office
- Training and coaching on operational models
- Device/helpdesk
- Payment
- Franchise operator
Make significant profits from a long-tail strategy
Our team will assist you in building strong relationships with customers, expanding into untapped markets, improving operational efficiency and employee satisfaction, and promoting loyalty and engagement across multiple franchises and brands.
Program results
Delivering exceptional experiences wherever you need, from anywhere you want
Case study
Elevating experiences through clockwork efficiency
A delivery-only restaurant management company needed a more efficient customer support system to cut costs while improving quality and lowering attrition rates. Learn how Teleperformance's comprehensive customer lifecycle management system helped them achieve their goals.
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Case study
Surpassing expectations with continuous improvement
In this one-page case study, learn the importance of identifying and eliminating root causes to achieve a consistently high level of quality that results in enhanced customer satisfaction (C-SAT) and improved service level agreements (SLA).
Case study
Surpassing expectations with continuous improvement
In this one-page case study, learn the importance of identifying and eliminating root causes to achieve a consistently high level of quality that results in enhanced customer satisfaction (C-SAT) and improved service level agreements (SLA).
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About the Teleperformance Restaurant and Franchise Center of Excellence
Looking to boost your revenue?
We are here to help you manage the entire sales cycle and implement alternative monetization streams.
Fill out the form to let us know your interest, and one of our sales experts will contact you.