With over 330,000 employees globally, Teleperformance currently works with some of the biggest games companies in the world, optimizing their operations and improving the player experience.
And, with most of our worldwide workforce under the age of 30, many of our team members are already passionate gamers themselves!
Rethinking the Role of Player Experience
The video games industry has evolved into a dynamic platform for social connections for people of all demographics across the globe. What this means for industry players is that in the battle for gamer mindshare, the old mode of operation is no longer sufficient. Poor player experience and inability to scale seamlessly to accommodate an ever-growing userbase are the major threats for gaming giants, which may lead to player attrition and brand dilution.
These companies must, therefore, develop capabilities that provide captivating content, intelligent game design, and rapid engineering to adapt to player insights and offer a “never before” kind of user experience.
Teleperformance helps create rich, connected, and personalized experiences that enable gamers to remain captivated and immersed, strengthening loyalty for the broader franchise, which increases the gamer’s lifetime value.
Teleperformance helps create rich, connected, and personalized experiences that enable gamers to remain captivated and immersed, strengthening loyalty for the broader franchise, which increases the gamer’s lifetime value.
Ensure Secure, Engaging, and Glitch-Free Experiences
Full-scale, integrated player experience and omnichannel touchpoint management (Player Support/Customer Service)
Community management
Content moderation
Anti-fraud
Testing/quality assurance
Localization
Application development
Technology and process-based innovation, including analytics and automation: AI Solutions/Chatbots
Business process improvement, in line with the principles of Lean Six Sigma and the Lean methodology
Digital transformation
Steer the Player Service Journey With:
Best-in-class support that is delivered through an ecosystem of rapid player servicing and loyalty
A robust suite of technology-sector-specific service offerings that focuses on contributing to our clients’ top and bottom-line performance by improving service, sales, support, and overall player experience
Customized multilingual solutions, global footprint, and leading industry status that allow us to help various types of games organizations and other top-tier international brands, from disruptive startups to Fortune 500 companies
Steer the Player Service Journey With:
Best-in-class support that is delivered through an ecosystem of rapid player servicing and loyalty
A robust suite of technology-sector-specific service offerings that focuses on contributing to our clients’ top and bottom-line performance by improving service, sales, support, and overall player experience
Customized multilingual solutions, global footprint, and leading industry status that allow us to help various types of games organizations and other top-tier international brands, from disruptive startups to Fortune 500 companies
player experience experts globally
programs with partners in the Video Games sector
countries
Assemble a Winning Clan
Partner with Teleperformance to:
Leverage our deep understanding of a sector-specific market and player dynamics
Address a multitude of player servicing functions with a single partner
Apply our proprietary and industry-leading operational delivery processes and benchmarks
Optimize the player experience to drive greater satisfaction and loyalty
Increase efficiency and accuracy
Ensure best-in-class performance that enables cost reduction
Deploy support services in more than 270 languages and dialects
Quickly scale capacity up or down to address volume spikes
Ensure business resilience and agility with remote, work-at-home support teams
Use automation tools like chatbots to deliver round-the-clock support, even when live agents are not available
The race to win gamer mindshare, time, and spend is on!
Get ahead in your quest to deliver richer, more connected, and personalized player experiences. Contact us now to find out how we can make this happen.
The race to win gamer mindshare, time, and spend is on!
Get ahead in your quest to deliver richer, more connected, and personalized player experiences. Contact us now to find out how we can make this happen.
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